ADRIENE NIU
Burnaby,Canada
Summary
Sales professional with 7+ years of experience in developing client relationships through customized solutions and strategic engagement. Demonstrated success in improving customer satisfaction and achieving positive results through expert support and reliable service. Exceptional interpersonal skills enable effective resolution of concerns and cultivation of enduring client rapport.
Overview
10
10
years of professional experience
Work History
Sales Manager
Vantaa Enterprise-Telus Authorized Dealer
Richmond, British Columbia
03.2023 - 05.2025
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed and implemented strategies to meet sales quotas.
- Advised customers on the latest product features and benefits.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Assistant Director of Admissions
CDI College
Richmond, Canada
06.2019 - 06.2022
- Responded to inquiries from prospective students and scheduled admissions appointments.
- Conducted admissions interviews to evaluate applicants' qualifications and fit.
- Collaborated with Financial Department to facilitate Canadian Student Loan applications for students.
- Assessed new student applications for admissibility and program eligibility based on guidelines.
- Monitored and contributed to quality of students' academic experiences throughout their studies.
In-Home Sales Consultant
Shaw Communications
Vancouver, Canada
10.2017 - 10.2018
- Exceeded monthly sales targets through effective promotion and selling of Shaw's residential products via outbound calls and events.
- Received performance award for outstanding sales results.
- Cultivated customer relationships to ensure satisfaction post-sale.
Bilingual Customer Service Representative
Shaw Communications
Vancouver, Canada
06.2015 - 10.2017
- Managed approximately 50 inbound customer calls daily in English and Mandarin.
- Resolved billing issues by discussing options with customers and offering tailored solutions.
- Provided detailed information on products and service plans while collecting customer data for account setup.
- Navigated multiple systems efficiently during live calls to enhance customer experience.
- Handled escalations promptly, fostering customer loyalty and satisfaction.
- Implemented 'first call resolution' model to ensure timely solutions for customers.
- Transferred calls to appropriate departments as needed for issue resolution.
Education
BBA - Business
Simon Fraser University
05.2014
BSc. - Kinesiology
McGill University
05.2011
Skills
- Bilingual communication
- Critical thinking
- Effective communication
- Problem solving
- Conflict resolution
- Negotiation skills
- Decision making
- Customer relationship management
- Proven sales track record
- Sales strategies
Timeline
Sales Manager
Vantaa Enterprise-Telus Authorized Dealer
03.2023 - 05.2025
Assistant Director of Admissions
CDI College
06.2019 - 06.2022
In-Home Sales Consultant
Shaw Communications
10.2017 - 10.2018
Bilingual Customer Service Representative
Shaw Communications
06.2015 - 10.2017
BBA - Business
Simon Fraser University
BSc. - Kinesiology
McGill University