Marjan Soltanpour
Aurora
Summary
To obtain a customer service position in a retail environment where I can utilize my excellent communication skills and passion for delivering exceptional customer experiences.
Professional marketer with experience in driving field campaigns and fostering strong customer relationships. Skilled in market analysis, strategic planning, and brand promotion. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs. Reliable, results-driven, and equipped with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Field Marketing Representative
Kognitive Sales Solutions
06.2024 - 09.2024
- Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Conducted regular market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
Customer Service Supervisor
Shahrvand Chain Stores
01.2015 - 01.2019
- Managed customer service representatives, ensuring excellent service and issue resolution
- Developed training programs to enhance staff skills
- Increased satisfaction ratings through feedback analysis
- Coordinated with departments to improve service quality
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Associate
Shahrvand Chain Stores
01.2010 - 01.2015
- Provided excellent service and resolved customer issues efficiently
- Assisted in implementing training programs to improve service standards
- Adapted to changing priorities in a fast-paced environment
- Operated point-of-sale systems and managed cash transactions accurately
Education
Course - Emergency First Aid Training
Iran International Railway
01.2010
Course - Information Technology
Iran International Railway
01.2009
Bachelors - French Language and Literature
University of Tehran
01.1999
Skills
- Customer service
- Communication skills
- Problem-solving
- Data analysis
- Computer knowledge
- Troubleshooting
- Adaptability
- Math skills
- Cash handling
- Proactive learner
- Technology utilization
- Customer engagement
Languages
English
Persian
French
Turkish
Timeline
Field Marketing Representative
Kognitive Sales Solutions
06.2024 - 09.2024
Customer Service Supervisor
Shahrvand Chain Stores
01.2015 - 01.2019
Customer Service Associate
Shahrvand Chain Stores
01.2010 - 01.2015
Course - Information Technology
Iran International Railway
Bachelors - French Language and Literature
University of Tehran
Course - Emergency First Aid Training
Iran International Railway
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