Gurleen Kaur
Brampton,Canada
Summary
Dynamic and detail-oriented marketing professional with 2 years of experience in customer service, social media management, and marketing coordination. Proven ability to organize promotional events, create engaging marketing content, and support analytics-driven decision-making. Adept at building client relationships and managing administrative tasks to ensure seamless department functionality. Highly organized, customer-focused, and skilled in digital and traditional marketing techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Field Marketing Representative
PC Financial @Kognitive Sales Solutions
Mississauga, Ontario
02.2025 - 05.2025
- Represented PC Financial products and services to consumers in a variety of retail settings.
- Effectively communicated with potential customers by leveraging strong communication and interpersonal skills to understand their needs, and tailor product recommendations.
- Demonstrated advanced sales techniques, closing deals and meeting/exceeding monthly sales targets consistently.
- Delivered detailed product knowledge and benefits of financial services, influencing purchasing decisions and increasing customer acquisition.
- Coordinated and executed promotional events, capturing consumer attention and generating high-quality leads for follow-up.
- Utilized persuasive selling strategies to overcome objections and effectively close sales in a competitive environment.
Cashier
Fortinos
Etobicoke, ON
10.2023 - 02.2025
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Representative
Ideal Heating and Cooling Solutions
07.2024 - 12.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Updated and managed the company's customer database.
- Supported marketing efforts by coordinating promotional events and generating content.
- Analyzed customer feedback, implementing improvements that boosted satisfaction.
- Managed inventory tracking and ensured timely order fulfillment.
- Collaborated with team members to streamline workflows.
Marketing Intern
Hanson Canada
06.2023 - 07.2024
- Conducted market research and analyzed data to support marketing strategies.
- Designed and executed social media campaigns, enhancing brand visibility.
- Developed promotional content, including text posts, images, and infographics.
- Supported event coordination, ensuring smooth execution and attendee satisfaction.
- Maintained spreadsheets for tracking financial, statistical, and inventory data.
- Collaborated with cross-functional teams to meet project deadlines.
Education
HRBH - Hospitality and Tourism
Cambrian At Hanson
Brampton, Canada08-2024
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of SharePoint
- Basic understanding of inventory tracking and merchandising tools
- Social media content creation and scheduling
- Customer relationship management (CRM) systems
- Excellent verbal and written communication
- Event coordination
- Social media marketing
- Customer service
- Sales techniques
- Budgeting and allocation
- Time management and organizational abilities
- Social media advertising and campaign execution
- Market research
- Data analysis using analytics tools
- Content creation for web and print mediums
Certification
Marketing Foundations, Linkedin Learning
Timeline
Field Marketing Representative
PC Financial @Kognitive Sales Solutions
02.2025 - 05.2025
Customer Service Representative
Ideal Heating and Cooling Solutions
07.2024 - 12.2024
Cashier
Fortinos
10.2023 - 02.2025
Marketing Intern
Hanson Canada
06.2023 - 07.2024
HRBH - Hospitality and Tourism
Cambrian At Hanson
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