Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Terpstra

Kingston ,ON

Summary

Dedicated and community focused sociology student with a strong understanding of social behaviour, criminology, and community dynamics. With proven skills in effective communication, critical thinking, and conflict resolution. Seeking to apply academic knowledge and problem-solving abilities to a career in law enforcement, fairness and integrity while serving and protecting the public.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Residential Support Worker

Rainbow Valley
Sharbot Lake, ON
05.2025 - Current
  • Assist residents with daily living activities and personal care tasks.
  • Maintain accurate documentation of resident interactions and progress notes.
  • Assist with medication administration and management as needed.
  • Transport residents to appointments, meetings, and recreational outings.
  • Record participants' daily progress, note trends, and address negative strategies to help redirect actions and improve progress.

Server

Red House
Kingston, Ontario
04.2024 - Current
  • Stay informed about daily specials, new menu items, promotions.
  • Accurately record orders on cash register and point-of-sale system.
  • Deliver food orders promptly and courteously.
  • Perform opening and closing duties such as setting up the dining area, restocking supplies.
  • Check in with customers to determine satisfaction with meals, promptly taking action to correct any problems.
  • Describe menu options to guests, offer suggestions based on their preferences and take orders for food and beverages.

Server

The Brass
Kingston, ON
04.2023 - 04.2024
  • Utilized knowledge of menu items to enhance guest dining experiences.
  • Ensure that each guest is served courteously, quickly, and efficiently.
  • Performed opening and closing duties.
  • Partnered with employees to maintain optimal productivity within the restaurant.
  • Delivered prompt service, resolving complaints and replenishing beverages as needed.
  • Prioritized tasks to enhance customer satisfaction.

Server & Bartender

Tommy's
Kingston, ON
06.2022 - 04.2023
  • Memorized extensive food and drink selections, ensuring knowledgeable responses to customer questions.
  • Trained new staff on restaurant protocols.
  • Led and supervised daily shift operations.
  • Oversaw bar operations independently on weekdays and supported team efforts on weekends.
  • Delivered outstanding service to numerous customers.

Cashier and Food Preparation

Minos Takeout
Kingston , Ontario
03.2019 - 06.2022
  • Assisted customers over the phone with order placement.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Cleaned and organized checkout spaces including counters, registers, sills and flooring.

Server

The Cove
Kingston, ON
06.2021 - 08.2021
  • Welcomed customers, addressed inquiries and suggested specials, wines and desserts to boost revenue.
  • Managed POS terminals to process orders, split payments and compute totals.

Youth in Policing

Kingston Police
Kingston, Ontario
07.2019 - 09.2019
  • Engaged with children in various recreational activities.
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.

Education

Bachelor of Arts - Sociology

Queen's University
Kingston

Skills

  • Good note-taking and organizational skills
  • Research skills
  • Empathy and cultural competency
  • Creative problem-solving skills
  • Highly resilient and adaptable

Certification

Smart Serve 2021

First Aid & CPR/AED Level C 2025

Psychological First Aid 2025

Timeline

Residential Support Worker

Rainbow Valley
05.2025 - Current

Server

Red House
04.2024 - Current

Server

The Brass
04.2023 - 04.2024

Server & Bartender

Tommy's
06.2022 - 04.2023

Server

The Cove
06.2021 - 08.2021

Youth in Policing

Kingston Police
07.2019 - 09.2019

Cashier and Food Preparation

Minos Takeout
03.2019 - 06.2022

Bachelor of Arts - Sociology

Queen's University

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Marissa Terpstra