Marisa Smith-Restell
Calgary,AB
Summary
I am a graduate from the University of Guelph in Ontario, having completed my Honors BSc in Biological Science in the spring of 2022.
I relocated to Alberta in September of 2023 in search of new opportunities in which I can continue to use the skills I have acquired throughout my education and many years of professional experience as well as continue to develop them in new experiences.
I have acquired many skills through education and work experience involving customer service, time management and problem solving. I value my experience in customer service and I am comfortable handling conflicting or emotional situations.
I am comfortable facing situations that involve fast thinking and problem solving and do well in fast paced, high pressure environments, all while maintaining attention to detail.
I am quick to learn with new technology and am willing to put in the time to teach myself any skills necessary whether it be technical or practical.
Overview
6
6
years of professional experience
Work History
ER and Critical Care Technician Assistant
VCA Calgary Animal Referral and Emergency Center
09.2023 - Current
- Assisted in assessing and managing various patient treatments for numerous patient diagnoses including performing bloodwork and assisting with x-rays.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assisted in evaluating patient vital signs and status to determine care needs using various equipment including pulse oximeters and ECG machines.
- Assisted physicians in updating treatment plans by providing accurate and timely information on patients'' progress and response to interventions.
Vet Assistant/Receptionist
Westheights Veterinary Hospital
03.2020 - Current
- Assisted veterinarians in routine medical examinations, surgical procedures, and diagnostics
- Managed patient records using electronic systems such as Cornerstone and Avimark
- Answered phone calls and assisted clients in scheduling appointments, provided quotes for services and answered any questions about their pet's care
- Maintained a clean and organized environment to ensure the comfort and safety of animals
- Comforted and restrained animals during procedures, showcasing empathy and reducing stress.
Sales Representative
Bath and Body Works
05.2019 - 10.2019
- Assisted customers in finding items throughout the store and recommended products based on their scent preferences
- Promoted sales and updated signage for said sales
- Cashed customers out and collected emails
- Remained up to date on current offerings and company processes
- Stocked and replenished merchandise according to store merchandising layouts.
Vet Assistant/Receptionist
Peterborough West Animal Hospital
04.2018 - 08.2019
- Assisted veterinarians in routine medical examinations, surgical procedures, and diagnostics
- Managed patient records using electronic systems such as Cornerstone and Avimark
- Worked at the front desk assisting clients both on the phone and in person with a variety of questions and concerns
- Restocked the clinic and unloaded the order delivered daily.
Education
Bachelor of Science - BSc Biology
University of Guelph
Guelph, ON04.2022
Skills
- Able to remain composed and efficient in high-pressure environments
- Strong organizational abilities to maintain accurate patient records and manage appointments
- Experience in Veterinary software such as Avimark and Cornerstone
- Reliable, self motivated and efficient when completing tasks
- Documentation, recording and inventory control
- Strong customer service skills
- Emergency Response
- Sanitation
References
Available upon request.
Timeline
ER and Critical Care Technician Assistant
VCA Calgary Animal Referral and Emergency Center
09.2023 - Current
Vet Assistant/Receptionist
Westheights Veterinary Hospital
03.2020 - Current
Sales Representative
Bath and Body Works
05.2019 - 10.2019
Vet Assistant/Receptionist
Peterborough West Animal Hospital
04.2018 - 08.2019
Bachelor of Science - BSc Biology
University of Guelph
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