Marina Yakovenko

- Provide an exceptional member experience in executing member transactions. Proactively engage members, identify opportunities for advice, or introductions to other team members to deepen member relationships.

- Process a full range of member transactions including, but not limited to the following: deposits, withdrawals, transfers, bill and loan payments, wires, and changes to accounts while understanding and meeting members’ service needs quickly, professionally and accurately.

- Process advanced member transactions in conjunction with internal partners such as monitoring, executing and entering Salesforce tickets, registered products, pension transfers and Business Account signings.

- Responsible for meeting and exceeding individual and team-based goals by identifying sales and referral opportunities and actively promoting Cambrian’s products and services to meet member needs.

- Proactively take ownership of responding to and resolving member concerns using standard procedures and escalating non-standard issues as necessary.

- Act as a leader, help build a positive work environment, willingly assist, guide and coach MSRs in accordance with established policies, procedures and training manuals.

- Provide an exceptional member experience in executing member transactions as the primary point of contact. Proactively engage members, identify opportunities for advice, or introductions to other team members to deepen member relationships

- Process a full range of member transactions including, but not limited to: deposits, withdrawals, transfers, bill and loan payments while understanding and meeting members’ service needs quickly, professionally and accurately.

- Demonstrated knowledge in Cambrian product and service offerings to effectively communicate their features and benefits. Responsible for meeting and exceeding specific individual and team based goals by identifying sales and referral opportunities and actively promoting Cambrian’s products and services to meet member needs.

- Proactively take ownership of responding to and resolving member concerns using standard procedures and escalating non-standard issues as necessary

- Operating within the framework of Cambrian’s policies and procedures for the safeguarding of cash, the prevention of fraudulent transactions and efficient handling of transactions and administrative duties. Responsible for meeting the requirements for on-sight balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.

- Act as a leader and participate fully as a branch team member, help build a positive work environment, willingly assist, guide and train MSRs in accordance with established policies, procedures and training manuals.

- Provide an exceptional member experience in executing member transactions as the primary point of contact. Proactively engage members, identify opportunities for advice, or introductions to other team members to deepen member relationships

- Process a full range of member transactions including, but not limited to: deposits, withdrawals, transfers, bill and loan payments while understanding and meeting members’ service needs quickly, professionally and accurately.

- Demonstrated knowledge in Cambrian product and service offerings to effectively communicate their features and benefits. Responsible for meeting and exceeding specific individual and team based goals by identifying sales and referral opportunities and actively promoting Cambrian’s products and services to meet member needs.

- Proactively take ownership of responding to and resolving member concerns using standard procedures and escalating non-standard issues as necessary.

- Delivered timely updates on ongoing cases or new product releases to keep clients informed on progress towards resolution or enhancements available within the company''s offerings.

- Assisted in streamlining internal processes by identifying areas of improvement and proposing actionable solutions that enhanced overall efficiency.

- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.

- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.

- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.

- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.

- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.

- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.

- Assisted in streamlining internal processes by identifying areas of improvement and proposing actionable solutions that enhanced overall efficiency.

- Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.

- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.

- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.

- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.

- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

- Developed strong relationships with customers through high levels of customer service.

- Examined customer loan applications for loan approvals and denials.

- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.

- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

- Submitted loan applications to underwriter for verification and recommendations.