Laura Tallin
Selkirk,Canada
Summary
Compassionate and hardworking sales professional with 10+ years experience in retail and food environments seeking to transition into healthcare. Demonstrated success in building relationships and delivering exceptional customer service. Committed to leveraging strong interpersonal skills, adaptability, and empathy to excel in the healthcare industry. Currently completing prerequisites for nursing school.
Overview
15
15
years of professional experience
Work History
Personal Banking Advisor Trainee
Cambrian Credit Union
Winnipeg, MB
08.2023 - 04.2024
- Provided financial advice and guidance to clients on various banking products and services.
- Developed customized financial plans based on individual customer needs, goals, and risk tolerance.
- Responded promptly to customer inquiries regarding banking products or services via phone, email, or face-to-face meetings.
- Assisted with opening new accounts, transferring funds, setting up direct deposits, issuing debit cards.
- Maintained a clean office with routine sanitization, dusting, and sweeping.
Sales and Service Associate
Cambrian Credit Union
Winnipeg, Manitoba
09.2022 - 08.2023
- Navigated multiple computer systems and applications, and utilized search tools to find customer information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed inbound and outbound calling.
- Determined different fraud or scams occurring by utilizing active listening skills and analyzing accounts and transaction patterns.
- Maintained and recorded customer information in the database.
Senior Member Services Representative
Cambrian Credit Union
Winnipeg, Manitoba
11.2021 - 09.2022
- Acts as a leader to the Member Service Representative Team and supports the Member Service Supervisor and Financial Service Assistants, as needed.
- During Covid-19, I was instrumental in managing routine cleaning and sanitization according to regulations as it pertained to the branch, including sanitization of all customer and employee areas, and putting safeguards in place.
- Trained new staff on departmental processes, procedures and policies.
- Demonstrated ability to work independently and with a team.
- Collaborated with management to resolve any concerns or problems that may arise.
- Surpassed sales goals through implementation of successful marketing strategies.
Member Service Representative
Cambrian Credit Union
Winnipeg, Manitoba
05.2018 - 11.2021
- Performed routine member transactions, including deposits, withdrawals, loan payments, mortgage payments, cheque cashing, foreign drafts, etc.
- Performed routine cleaning among the branch and offices, including the sanitization of all areas, dusting, sweeping, taking out the trash, and recycling.
- Promoted products and services offered by the Credit Union as it pertained to the members' needs and benefits.
- Quickly established credibility and created a friendly rapport with members.
- Completed administrative duties, including auditing, reporting, supply orders, cash orders, etc.
Sales Advisor
Sport Chek Selkirk
11.2015 - 04.2018
- Assisted in all departments, including cash transactions and returns, organizing inventory rooms, labeling and pricing products, and assisting customers with footwear, all while maintaining a clean, world-class environment in the clothing department.
- Greeted every customer with a friendly hello and made sure every customer was attended to and helped in an efficient and friendly manner.
- Head of the safety committee for the store, and completed monthly safety checks.
- Completed daily cleaning of the staff areas and customer areas, including washrooms, fitting rooms, the kitchen, and staff room.
Waitress
Selkirk Golf and Country Club
04.2009 - 10.2014
- Exhibited excellent serving skills and also took part in bussing tables, cleaning dishes, assisting in the kitchen, working the bar, maintaining a clean restaurant, lifting heavy boxes, dealing with a large sum of money, and performing other duties as needed.
- Maintained cleanliness of common areas, washrooms, and kitchen. Duties included sweeping, mopping, cleaning toilets, and sanitizing the area.
- Assisted the kitchen in food prepping and food packaging, such as cutting vegetables, preparing salads, portioning dressing and sauces, plating food, and simple cooking.
- Demonstrated ability to work as a team member and developed a good rapport with co-workers.
Education
High School Diploma -
Lord Selkirk Comprehensive High School
06-2013
Some College - Business and Administrative Studies
Red River College
Skills
- Member of the Manitoba Metis Federation
- Up-to-Date Criminal Records Check
- Awaiting Adult and Child Abuse Registry results
- Empathetic Customer Service
- WHIMIS trained
- Undertook Safe Work Manitoba Courses
- Completed Responsible Service - Serving it Safe Training
- Capable of Sustained Activity
- Proficient in heavy lifting
- Efficient Precision Under Pressure
- Skilled in Using Vacuums and Mopping
- Safe Food Handling
- Maintenance of Clean Environments
- Ability to understand and follow instructions
- Pursuing Nursing Program Requirements
- Effective communication skills
- Strong organizational abilities
- Skilled in Typing
- Skilled in Microsoft Word, Excel, PowerPoint, and Publisher
- POS System Experience
References
References available on request.
Timeline
Personal Banking Advisor Trainee
Cambrian Credit Union
08.2023 - 04.2024
Sales and Service Associate
Cambrian Credit Union
09.2022 - 08.2023
Senior Member Services Representative
Cambrian Credit Union
11.2021 - 09.2022
Member Service Representative
Cambrian Credit Union
05.2018 - 11.2021
Sales Advisor
Sport Chek Selkirk
11.2015 - 04.2018
Waitress
Selkirk Golf and Country Club
04.2009 - 10.2014
High School Diploma -
Lord Selkirk Comprehensive High School
Some College - Business and Administrative Studies
Red River College
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