Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
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Temitope Bodunrin

Account payable and Receivable, Payroll assistant
Winnipeg,MB

Summary

Dynamic Operation Specialist with a proven track record at Skip The Dishes, enhancing workflow efficiency by 30%. Expert in customer service and relationship management, leveraging CRM tools like Zendesk. Skilled in conflict resolution and cross-functional collaboration, consistently exceeding performance KPIs and driving operational excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operation Specialist

Skip The Dishes
12.2019 - Current
  • Managed 200+ inbound and outbound support tickets daily, increasing workflow efficiency by 30% through accurate and timely issue resolution.
  • Delivered real-time live support to couriers, customers, and restaurants, troubleshooting account and payment concerns to ensure smooth financial transactions.
  • Activated and verified new courier accounts, reviewing documentation for compliance and accuracy to prevent payment errors and fraudulent activity.
  • Facilitated communication across stakeholders (couriers, restaurants, customers, internal teams) to resolve conflicts and support seamless operations.
  • Troubleshot courier concerns related to account setup, payment delays, and order discrepancies, ensuring accurate record-keeping and resolution.
  • Collaborated with cross-functional teams in a fast-paced entrepreneurial environment, strengthening teamwork, adaptability, and problem-solving skills.
  • Utilized CRM and workflow management tools (Zendesk, Talkdesk, Slack, Google Docs) to track transactions, manage accounts, and maintain precise documentation.
  • Consistently exceeded performance KPIs by going the extra mile to deliver excellent support, driving higher satisfaction and operational efficiency.

Key Account Officer

Harmony Abattoir Management Service
07.2014 - 08.2019
  • Managed and coached account team members, providing feedback to unit heads to improve performance and maintain profitable, long-term customer relationships.
  • Executed and supervised client marketing strategies and communication plans, ensuring consistent brand alignment and stronger customer engagement.
  • Recorded and reconciled daily bank deposits by tracking income and expenditure through proper accounting principles, ensuring 100% accuracy in financial statements.
  • Processed vendor and client payments in line with company procedures, business rules, and service standards, resulting in timely, compliant, and error-free transactions.

Bank Teller

Susu Financial Of Nigeria
04.2011 - 06.2014
  • Handled customer transactions including cash deposits, withdrawals, money transfers, and money orders, ensuring 100% accuracy and compliance with banking policies.
  • Processed cash and check payments efficiently, assisting customers with their financial needs and reducing transaction errors by maintaining attention to detail.
  • Promoted new banking products and services by updating customers via phone calls and scheduled appointments, which increased customer engagement and product adoption rates.
  • Guided new customers in selecting financial products and services that improved their savings habits, resulting in enhanced customer financial stability and long-term retention.

Education

Diploma - Accounting Technician

Robertson College
Winnipeg, MB
12-2025

Higher National Diploma - Insurance

Lagos State Polythecnic
Lagos Nigeria
09-2016

National Diploma - Insurance

Lagos State Polythecnic
Lagos Nigeria
07-2011

Skills

  • Customer Service & Relationship Management
  • Conflict Resolution & Problem-Solving
  • Team Leadership & Performance Feedback
  • Process Improvement & Workflow Optimization (30% efficiency increase)
  • Cross-Functional Collaboration
  • Onboarding & Account Verification
  • CRM & Technology Tools: Zendesk, Talkdesk, Slack, Google Docs, MS Excel, Accounting Principles

Languages

English
Full Professional

Certification


  • VirtualClickSupport, [Project Management Tool]
  • Workflow Specialists Certificate
  • WeCoachPayroll Training - Expected October 2025
  • H&R Block Training - Expected December 2025

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts

Timeline

Operation Specialist

Skip The Dishes
12.2019 - Current

Key Account Officer

Harmony Abattoir Management Service
07.2014 - 08.2019

Bank Teller

Susu Financial Of Nigeria
04.2011 - 06.2014

Diploma - Accounting Technician

Robertson College

Higher National Diploma - Insurance

Lagos State Polythecnic

National Diploma - Insurance

Lagos State Polythecnic

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Temitope BodunrinAccount payable and Receivable, Payroll assistant