Temitope Bodunrin
Account payable and Receivable, Payroll assistant
Winnipeg,MB
Summary
Dynamic Operation Specialist with a proven track record at Skip The Dishes, enhancing workflow efficiency by 30%. Expert in customer service and relationship management, leveraging CRM tools like Zendesk. Skilled in conflict resolution and cross-functional collaboration, consistently exceeding performance KPIs and driving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operation Specialist
Skip The Dishes
12.2019 - Current
- Managed 200+ inbound and outbound support tickets daily, increasing workflow efficiency by 30% through accurate and timely issue resolution.
- Delivered real-time live support to couriers, customers, and restaurants, troubleshooting account and payment concerns to ensure smooth financial transactions.
- Activated and verified new courier accounts, reviewing documentation for compliance and accuracy to prevent payment errors and fraudulent activity.
- Facilitated communication across stakeholders (couriers, restaurants, customers, internal teams) to resolve conflicts and support seamless operations.
- Troubleshot courier concerns related to account setup, payment delays, and order discrepancies, ensuring accurate record-keeping and resolution.
- Collaborated with cross-functional teams in a fast-paced entrepreneurial environment, strengthening teamwork, adaptability, and problem-solving skills.
- Utilized CRM and workflow management tools (Zendesk, Talkdesk, Slack, Google Docs) to track transactions, manage accounts, and maintain precise documentation.
- Consistently exceeded performance KPIs by going the extra mile to deliver excellent support, driving higher satisfaction and operational efficiency.
Key Account Officer
Harmony Abattoir Management Service
07.2014 - 08.2019
- Managed and coached account team members, providing feedback to unit heads to improve performance and maintain profitable, long-term customer relationships.
- Executed and supervised client marketing strategies and communication plans, ensuring consistent brand alignment and stronger customer engagement.
- Recorded and reconciled daily bank deposits by tracking income and expenditure through proper accounting principles, ensuring 100% accuracy in financial statements.
- Processed vendor and client payments in line with company procedures, business rules, and service standards, resulting in timely, compliant, and error-free transactions.
Bank Teller
Susu Financial Of Nigeria
04.2011 - 06.2014
- Handled customer transactions including cash deposits, withdrawals, money transfers, and money orders, ensuring 100% accuracy and compliance with banking policies.
- Processed cash and check payments efficiently, assisting customers with their financial needs and reducing transaction errors by maintaining attention to detail.
- Promoted new banking products and services by updating customers via phone calls and scheduled appointments, which increased customer engagement and product adoption rates.
- Guided new customers in selecting financial products and services that improved their savings habits, resulting in enhanced customer financial stability and long-term retention.
Education
Diploma - Accounting Technician
Robertson College
Winnipeg, MB12-2025
Higher National Diploma - Insurance
Lagos State Polythecnic
Lagos Nigeria09-2016
National Diploma - Insurance
Lagos State Polythecnic
Lagos Nigeria07-2011
Skills
- Customer Service & Relationship Management
- Conflict Resolution & Problem-Solving
- Team Leadership & Performance Feedback
- Process Improvement & Workflow Optimization (30% efficiency increase)
- Cross-Functional Collaboration
- Onboarding & Account Verification
- CRM & Technology Tools: Zendesk, Talkdesk, Slack, Google Docs, MS Excel, Accounting Principles
Languages
English
Full Professional
Certification
- VirtualClickSupport, [Project Management Tool]
- Workflow Specialists Certificate
- WeCoachPayroll Training - Expected October 2025
- H&R Block Training - Expected December 2025
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Operation Specialist
Skip The Dishes
12.2019 - Current
Key Account Officer
Harmony Abattoir Management Service
07.2014 - 08.2019
Bank Teller
Susu Financial Of Nigeria
04.2011 - 06.2014
Diploma - Accounting Technician
Robertson College
Higher National Diploma - Insurance
Lagos State Polythecnic
National Diploma - Insurance
Lagos State Polythecnic