Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Marilyn Pandey

Scarborough,ON

Summary

Goal-oriented individual versed in greeting high-volume of clients and providing services with diligent attention to individual requirements/needs. A reliable team player with great adaptability and comfortability in taking leadership. Strong communicator who is dedicated to fostering continuous top-quality service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Concierge and Security Guard

Elite Residential Services
06.2021 - Current
  • Provided exceptional customer service while managing daily operations of front desk and monitoring staff performance.
  • Coordinated with building management, contractors, clients and other staff, and addressed customer inquiries professionally via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Trained staff in delivering top-quality concierge services in alignment with the establishment's policies and expectations.

Sales Associate

Value Village
09.2020 - 06.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Hudson’s Bay Company
10.2019 - 01.2020
  • Developed new client relationships by actively engaging with potential and existing customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Participated in team meetings and training sessions.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Program Coordinator and Assistant

Bengali Literary Resource Center (BLRC)
09.2017 - 09.2018
  • Organized and Provided technical support to staff with necessary resources to carry out duties successfully.
  • Organized events, workshops, and author interviews to engage participants.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Maintained detailed records of program activities and participant data.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.

Education

Diploma - Interactive Media Web Design

Seneca Polytechnic
Toronto, ON
08.2024

High School Diploma -

Notre Dame High School
Toronto. ON
06.2020

Skills

  • Problem Solving Skills
  • Communication Skills
  • Collaboration and Team Building
  • Adaptability
  • Interpersonal Skills
  • Organization Skills
  • Multitasking
  • Exceptional Customer service
  • Use of MS Office software and Adobe Creative Cloud
  • Cash register operations/cash handling
  • Sales Training and Asset Protection
  • Up-selling/ cross-selling techniques

Certification

  • Certified Retail Sales Associate, Retail Council of Canada - 2015

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
French
Professional Working
Hindi
Professional Working

References

Available upon request.

Timeline

Concierge and Security Guard

Elite Residential Services
06.2021 - Current

Sales Associate

Value Village
09.2020 - 06.2021

Sales Associate

Hudson’s Bay Company
10.2019 - 01.2020

Program Coordinator and Assistant

Bengali Literary Resource Center (BLRC)
09.2017 - 09.2018

Diploma - Interactive Media Web Design

Seneca Polytechnic

High School Diploma -

Notre Dame High School

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Marilyn Pandey