Virginia Horvath
Brampton
Summary
Reliable and hardworking Concierge Security Guard with a strong customer service record. Able to function effectively with little to no supervision. Protective Security Guard with over 3 month of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices.
Overview
6
6
years of professional experience
Work History
Concierge Security Guard
Regal Security Inc.
10.2023 - 09.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Security Concierge
SMS Security Systems
05.2022 - 09.2023
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
Customer Service Representative
R&B Automotive
11.2018 - 06.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
Education
DMLT - Medical Lab Technician
Oxford College Arts Business Technology
Toronto, ON12-2024
Security Guard License : Concierge -
North York, ON01.2021
GED -
Downsview Secondary School
North York, ON06.2016
Skills
- Patrolling
- Firearms expertise
- Security procedures knowledge
- Problem resolution
- First Aid/CPR
- Exceptional familiarity with basic computer software programs and office machinery
- Strong resource research and retrieval abilities
- Excellent skills in screening visitors and vendors
- High ability to move and lift objects weighing up to 50 pounds
- Sound skills in handling visitor telephone and in-person queries
- Superior skills in handling most crisis and emergency situations
- Customer service
- Data entry
- Microsoft Excel
Languages
English
Professional Working
Hungarian
Full Professional
Timeline
Concierge Security Guard
Regal Security Inc.
10.2023 - 09.2024
Security Concierge
SMS Security Systems
05.2022 - 09.2023
Customer Service Representative
R&B Automotive
11.2018 - 06.2019
Security Guard License : Concierge -
GED -
Downsview Secondary School
DMLT - Medical Lab Technician
Oxford College Arts Business Technology
Similar Profiles
Jaskirat KaurJaskirat Kaur
Security Guard (Full Time) Concierge at REGAL SECURITY INC.Security Guard (Full Time) Concierge at REGAL SECURITY INC.
Narup Kaur MaanNarup Kaur Maan
Security Supervisor at Regal Security Inc.Security Supervisor at Regal Security Inc.
Nitin ParasharNitin Parashar
Site Supervisor at Regal Security Inc.Site Supervisor at Regal Security Inc.