Marija Isaka
Mississauga Medical Centre
Richmond Hill,ON
5
years of professional experience
Organized and dependable Medical Office Administrator with 3 years of experience in patient scheduling, electronic medial records, referral processing, and customer service. Skilled in OSCAR EMR, medical terminology, and administrative support. Recognized for strong communication, attention to detail, and the ability to thrive in fast-paced healthcare environments.
Work History
Medical Office Administrator
3 Years 6 Months- Oversaw patient scheduling, optimizing appointment flow and minimizing wait times.
- Coordinated with healthcare providers to ensure seamless communication and patient care continuity.
- Maintained accurate electronic health records, ensuring data integrity and accessibility.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Prepared patient charts and documentation for physicians assessment.
- Efficiently handled emergency appointment requests, ensuring critical care was not delayed.
- Answered and directed high volume of patient phone calls while maintaining professionalism and confidentiality.
- Processed referral, requisitions, and specialist appointments.
Entrepreneur
5 Months- Developed business plan, mission statement and vision.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, resolved concerns promptly, and consulted with a business mentor on complex issues.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Demonstrated professionalism, respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Nursing
Graduate Certificate - Health Unit Coordinator
Graduate Certificate - Medical Administrative Assistant
High School Diploma
Skills
OSCAR EMR
Patient Record Management
Appointment Coordination
Medical Terminology
Microsoft Office Suite
Good Telephone Etiquette
Time Management
Customer Service
Confidentiality and Privacy Compliance
Patient Scheduling
Referral Processing
Electronic Medical Records(EMR)
Data Entry
Bilingual(English and Russian)
Timeline
Medical Office Administrator
Mississauga Medical Centre
04.2023 - CurrentRead More
Entrepreneur
skin and haircare business
01.2022 - 06.2022Read More
Seneca Polytechnic
Bachelor of Science from Nursing
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Canadian Institute of Management And Technology
Graduate Certificate from Health Unit Coordinator
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Canadian Institute of Management And Technology
Graduate Certificate from Medical Administrative Assistant
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Glenlawn Collegiate
High School Diploma
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