Kathreen Nasser

• Used OSCAR EMR for electronic medical records, appointment scheduling, patient registration, and chart management.
• Managed physician referrals, consultation requests, medical forms, and physician letters.
• Coordinated physician referrals, consultation requests, medical forms, and letters to ensure timely patient care.
• Handled high-volume telephone calls while efficiently coordinating front desk operations to enhance patient experience.
• Supported Family Medicine, Walk-in Clinic, Psychiatry, and Pharmacy services.
• Facilitated vaccination ordering, documentation, and patient flow to optimize clinic efficiency.
• Completed all administrative duties for the psychiatrist, including referrals, forms, and follow-up appointments.
• Trained new staff on office procedures and software applications to improve team performance.
• Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.

• Processed prescription orders accurately, verifying patient information for compliance and safety standards.
• Assisted pharmacists in medication preparation and dispensing to ensure patient safety.
• Communicated effectively with patients regarding medication instructions and potential side effects.
• Supported pharmacy team in maintaining cleanliness and organization of workspaces to enhance workflow.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Assisted pharmacy staff with preparing medications and filling orders.
• Counted and labeled prescriptions with correct item and quantity.
• Supported operations with filing, copying and faxing.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
• Ensured a clean and organized work environment, complying with safety and hygiene standards.

Document Formatting
Documentation & Professional Writing
Essential Skills I
Essential Skills II
Essential Skills III
First Aid & CPR
Infection Prevention & Control
Introduction to Anatomy & Physiology
Introduction to Health Care Laws & Ethics
Introduction to the Health Care Workplace
Medical Office Procedures
Medical Terminology
Practical Math
Spreadsheets with MS Excel – Level One
Transcription I
Transcription II
Word Processing with MS Word – Level One
Word Processing with MS Word – Level Two