Marielle Malig
Toronto,ON
Summary
Customer-focused Passenger Service Representative with significant experience in the aviation industry. Possess strong communication skills and an unwavering commitment to exceptional customer service, coupled with a knack for problem-solving. Showcased ability of managing passenger inquiries, complaints, and boarding services effectively, contributing significantly to airline reputation and customer satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Passenger Service Specialist
GTAdnata - Emirates
Toronto, ON
04.2022 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes to ensure timely departures.
- Managed customer inquiries and resolved issues efficiently.
- Monitored gate activities to ensure safety and compliance.
- Communicated with airlines regarding flight changes or issues affecting passengers' travel plans.
- Ensured proper handling of special needs passengers including those travelling with children or pets.
- Resolved customer complaints concerning airline services in a timely manner.
General Staff Member
South St Burger
Toronto, ON
08.2019 - 06.2022
- Assisted customers with product inquiries and service requests.
- Maintained cleanliness and organization of work areas and equipment.
- Operated cash register and processed customer transactions efficiently.
- Communicated effectively with coworkers to enhance teamwork and workflow.
- Stocked shelves with merchandise to ensure availability for customers.
Education
College Diploma - Flight Services - Operations And Cabin Management
Seneca College of Applied Arts And Technology
North York, ON 05.2019 - 03.2022
Skills
- Team collaboration
- Communication skills
- Service orientation
- Adaptability
- Strong interpersonal skills
- Strong organization
- Conflict resolution
- Excellent customer service
Languages
Tagalog
First Language
English
Proficient (C2)
C2
Timeline
Passenger Service Specialist
GTAdnata - Emirates
04.2022 - Current
General Staff Member
South St Burger
08.2019 - 06.2022
College Diploma - Flight Services - Operations And Cabin Management
Seneca College of Applied Arts And Technology
05.2019 - 03.2022