Aruba Ali
Toronto,ON
Summary
Dedicated passenger service specialist with a solid background in delivering excellent customer service and consistently meeting performance goals. Experienced in both sales and service, with a commitment to upholding industry standards and best practices. Excited to contribute my skills and experience to welcome the Qatar Airways team in Toronto as part of their team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Specialist
GTADnata (Emirates Airline and Biman Bangladesh)
02.2023 - Current
- Provide exceptional customer service to passengers during check-in and boarding processes by liaising with check-in counters, transfer desks, and other departments to ensure the smooth acceptance of passengers and a seamless travel experience.
- Fluent in check-in and baggage systems such as AS Connect, SABER, and BORCS, while maintaining positive and efficient communication with airline representatives, baggage teams, and security personnel to meet operational standards and customer needs.
- Escort and guide passengers to areas such as hotel desks, visa counters, premium lounges, and boarding gates, while collaborating with Ground Handling Agents (GHA) for efficient processing of transfer and hotel passengers, all while ensuring strict adherence to safety and security protocols.
B737 Simulator Instructor/Customer Service Agent
Threshold Aviation
06.2023 - 08.2024
- Perform cashier and customer service duties, including handling orders, inventory management, and assisting customers in person, via email, and over the phone.
- Educate and engage clients in piloting on the Boeing 737 fixed-based trainer, ensuring an interactive and rewarding experience for aviation enthusiasts.
- Collaborate with team members to ensure smooth store operations, maintaining customer satisfaction and assisting with aviation product inquiries.
Retail Associate
TJX Canada
10.2022 - 12.2023
- Ensured customers are assisted smoothly through store facilities by maintaining a clean and welcoming environment, enhancing the overall shopping experience.
- Handled cash transactions accurately and assisted in handling company materials and records, maintaining balanced registers and adhering to safety and loss prevention policies to ensure effective and efficient store operations.
- Collaborated with team members and departments to efficiently process merchandise, ensuring items were stocked, clearly labeled, and organized by size or color for optimal inventory management.
Practice Administrator
The Midwives Clinic Of East York Don Mills
02.2020 - 03.2023
- Managed clinic operations by booking appointments, coordinating with hospitals, and handling client communications professionally.
- Maintained an organized clinic environment by overseeing inventory and ensuring sanitation standards were met.
- Supported expectant mothers by addressing their concerns empathetically, both in person and via phone, while collaborating with midwives and other agencies for smooth operations.
Education
Bachelor of Environmental Management with a specialization in aviation - Geography and Aviation
University of Waterloo
09.2024
Skills
- Excellent Communication skills: Improved over time through past work experiences
- Customer service: Improved through working in customer service roles with various airlines
- Time management: Capable of handling multiple tasks in an organized and timely manner
- Team player skills: Developed through extracurricular activities and past work experiences
- Fast learner: proven through past work and university experience
- Leadership skills: Developed through roles such as gate lead for Biman Airline and past work experience
Certification
- ROC-A: Restricted Operator Certificate with Aeronautical Qualification (ROC-A).
- Dangerous Goods Handling Certification.
Languages
Fluent in English, Bengali, Hindi, and Urdu.
Timeline
B737 Simulator Instructor/Customer Service Agent
Threshold Aviation
06.2023 - 08.2024
Passenger Service Specialist
GTADnata (Emirates Airline and Biman Bangladesh)
02.2023 - Current
Retail Associate
TJX Canada
10.2022 - 12.2023
Practice Administrator
The Midwives Clinic Of East York Don Mills
02.2020 - 03.2023
Bachelor of Environmental Management with a specialization in aviation - Geography and Aviation
University of Waterloo
- ROC-A: Restricted Operator Certificate with Aeronautical Qualification (ROC-A).
- Dangerous Goods Handling Certification.
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