KAROLINA MONTEIRO
Toronto,ON
Summary
Motivated and customer-focused professional with over two years of experience in customer service and sales. Passionate about delivering exceptional experiences, fostering customer loyalty, and representing premium brands. Skilled at multitasking in dynamic environments, with a keen eye for detail and a passion for ethical, high-quality products. Seeking to join Ecksand as a Brand Ambassador to contribute my skills to a growing and innovative fine jewelry brand.
Overview
1
1
year of professional experience
Work History
Passenger Service Specialist
GTADNATA
06.2024 - Current
- Delivered personalized service to international passengers, ensuring their travel needs were met efficiently.
- Managed +200 check-ins per day, coordinated boarding procedures, and assisted passengers with special requests.
- Resolved customer concerns promptly and professionally, improving satisfaction rates.
- Supported cross-functional teams in high-pressure situations, ensuring smooth operations.
Brand Ambassador
IGNITE STUDENT UNION
08.2023 - 04.2024
- Enhanced event logistics and student engagement initiatives, creating memorable brand experiences that increased awareness and strengthened community connections.
- Strategically executed social media campaigns, driving a measurable boost in online engagement and participation through creative content and targeted outreach.
- Collaborated closely with sales and marketing teams, ensuring all efforts aligned with organizational goals and delivering impactful results in brand visibility and customer acquisition.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Education
Diploma - Business Management (Honours)
Humber College
Toronto, ON04.2024
Certified Digital Marketing Professional - PRO10-AMA
Digital Marketing Institute (DMI)
01.2024
Skills
- Proficient in Excel, Word, Google Docs, and CRM systems
- Fluent in English, with excellent verbal and written communication skills
- Exceptional customer service and sales skills focusing on building lasting relationships
- Excellent communication and listening skills to understand and fulfill customer needs
- Strong organizational and multitasking abilities in high-pressure environments
- Detail-oriented, collaborative, organized, creative, adaptable, problem-solving, and team collaboration
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Passenger Service Specialist
GTADNATA
06.2024 - Current
Brand Ambassador
IGNITE STUDENT UNION
08.2023 - 04.2024
Diploma - Business Management (Honours)
Humber College
Certified Digital Marketing Professional - PRO10-AMA
Digital Marketing Institute (DMI)
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