JAGDEEPAK SINGH VERKA
Brampton
Summary
As a Client Service Specialist at the Real Estate Council of Ontario (RECO), I specialize in providing exceptional support to real estate professionals and consumers. With a strong understanding of the Trust in Real Estate Services Act, 2020 (TRESA), I am dedicated to offering accurate information, resolving inquiries, and guiding clients through regulatory processes. My commitment to maintaining high standards of service, coupled with excellent communication and problem-solving skills, enables me to effectively support RECO's mission of enhancing professionalism and consumer protection in the real estate industry
Overview
7
7
years of professional experience
Work History
Client Service Specialist
Real Estate Council Of Ontario
12.2023 - Current
- Respond to registrants and public inquiries via phone, email, providing accurate information about RECO services, real estate regulations, and industry standards.
- Address client concerns and complaints promptly, working to resolve issues effectively and ensuring a positive client experience.
- Providing guidance on the requirements for obtaining and maintaining a real estate license in Ontario
- Assist clients with the completion of necessary forms and documentation required for licensing, registration, and compliance.
- Educating real estate professionals about their obligations under the Trust in Real Estate Services Act, 2020 (TRESA), and other relevant regulations.
- Assisting consumers in filing complaints against real estate professionals.
- Guiding complainants through the complaint process and ensuring that their concerns are addressed appropriately.
- Coordinating with the Compliance department to facilitate the investigation and resolution of complaints.
- Escalating complex or unresolved issues to the appropriate departments or personnel within RECO.
CUSTOMS SPECIALIST
TRANSPRO SERVICES INC
08.2021 - Current
- Prepare and submit the necessary documentation to customs authorities to facilitate the clearance of goods, including invoices, bills of lading, and import/export permits
- Work with customs authorities to ensure that imported or exported goods comply with all relevant laws and regulations, paying the appropriate customs duties, taxes, and tariffs
- Determine the correct tariff classifications for goods to calculate and ensure accurate payment of customs duties and taxes
- Assess the value of goods accurately for customs purposes, considering factors like transaction value, freight, and insurance costs
- Review import and export documents for accuracy and completeness, making corrections if necessary to avoid delays or penalties
- Provide guidance and support to clients, answering their questions and addressing concerns related to customs regulations and processes
- Maintain records of all transactions, including customs documents and correspondence, for auditing and compliance purposes
- Utilize customs brokerage software and electronic data interchange (EDI) systems to streamline the customs clearance process and submit required documentation electronically
- Calculate and ensure the timely payment of customs duties, taxes, and other fees on behalf of clients.
CUSTOMER SERVICE REPERSENTATIVE
ROGERS COMMUNICATION INCORPORATION
08.2019 - 07.2021
- Providing assistance to customers by answering questions, troubleshooting issues, and offering solutions related to their telecom services, such as phone plans, internet connectivity, or cable TV
- Assisting customers with billing inquiries, explaining charges, and helping with account management, such as setting up new accounts, making changes to existing plans, or processing payments
- Troubleshooting technical issues related to telecom services, which may include helping customers with connectivity problems, configuring devices, and addressing service disruptions
- Recommending and selling additional telecom services, features, or upgrades to customers based on their needs and preferences
- Gathering feedback from customers about their experiences, which can be valuable for improving products or services and enhancing the overall customer experience
- Developing and maintaining a deep understanding of the company's telecom products and services to provide accurate information to customers
- Ensuring that the quality of service provided meets company standards and that customers are satisfied with their telecom services
- Following company policies, guidelines, and best practices to provide consistent and compliant customer service
- Collaborating with other departments, such as sales, marketing, or product development, to relay customer feedback and improve processes or products
- Maintaining detailed records of customer interactions, including issues, resolutions, and customer feedback
- Staying informed about the latest telecom industry trends, updates, and technologies to better serve customers
- Interacting with customers through various channels, such as phone, email, chat, or in-person, and ensuring clear and communication.
CUSTOMER SERVICE REPRESENTATIVE
TURCO PERSIAN CORPORATION
06.2017 - 07.2019
- Providing assistance to customers by addressing their inquiries, concerns, and issues through various communication channels, such as phone, email, chat, or in-person interactions
- Developing and maintaining a deep understanding of the company's products or services to accurately answer customer questions and provide relevant information
- Interacting with customers in a clear, professional, and friendly manner, ensuring effective and efficient communication to meet customer needs
- Maintaining detailed records of customer interactions, including issues and resolutions, to track customer history and feedback for future reference
- Handling customer complaints and conflicts with a focus on finding mutually beneficial solutions that satisfy both the customer and the company.
Education
Internet Programming And Database Management -
LAMBTON COLLEGE
Ontario, Canada04.2017
BACHELOR OF TECHNOLOGY -
PUNJAB TECHNICAL UNIVERSITY
Punjab, India03.2014
Skills
- Operating Systems: Windows, macOS, or Linux, including navigating the user interface
- Software Usages Microsoft 365 Dynamic such as RECOSERV Also word processors (eg, Microsoft Word or Google Docs) and spreadsheet programs (eg, Microsoft Excel or Google Sheets)
- Familiarity with relevant software and tools used for customer support, such as CRM systems and communication channels
- Web Browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge
- Microsoft Office 365 & Google Workspace
- Email Clients such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail
- Communication and Collaboration using Zoom, Microsoft Teams, or Skype for video conferencing Slack, Microsoft Teams, or Discord for team communication
- Utilize customs brokerage software and electronic data interchange (EDI) systems to streamline the customs clearance process and submit required documentation electronically
- Calculate and ensure the timely payment of customs duties, taxes, and other fees on behalf of clients
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Client Service Specialist
Real Estate Council Of Ontario
12.2023 - Current
CUSTOMS SPECIALIST
TRANSPRO SERVICES INC
08.2021 - Current
CUSTOMER SERVICE REPERSENTATIVE
ROGERS COMMUNICATION INCORPORATION
08.2019 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
TURCO PERSIAN CORPORATION
06.2017 - 07.2019
Internet Programming And Database Management -
LAMBTON COLLEGE
BACHELOR OF TECHNOLOGY -
PUNJAB TECHNICAL UNIVERSITY
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