Mariel Ijogun
168 Andrews Close, Red Deer,AB
Summary
Enthusiastic part-time customer service representative with strong intrapersonal skills and a proven ability to thrive in a team environment. Skilled in effective communication, handling customer inquiries, and resolving issues efficiently. Known for multitasking effectively and adapting to various situations to ensure a positive customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Device Reprocessing Technician
Alberta Health Services
Red Deer, Alberta
11.2011 - Current
- Performing technical duties related to the decontamination, inspection, assembly, sterilization, storage, and distribution of reprocessed hospital supplies, equipment, and surgical instrumentation.
- Sorting, inspecting, function testing, and assembling medical devices.
- Maintaining accurate records of all sterilization processes conducted, including cycle parameters, and results of biological monitoring tests.
- Applying appropriate customer service and communication skills when responding to and interacting with all units and stakeholders.
- Assisting with training new staff, as well as students, on proper operation of medical instrumentation and equipment related to reprocessing activities.
Sale Associate
Jacob Boutique
Calgary, Alberta
08.2010 - 04.2011
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Supervised fitting rooms and handled customer problems with patience and sensitivity.
Customer Service Manager and Cashier
Walmart
Calgary, Alberta
09.2008 - 08.2010
- Coordinated front-end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty.
- Monitored all Front End associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
- Oversaw purchases, returns, and exchange transactions and assisted with the correction of errors where required. Provided approvals and verified processes to meet Company guidelines.
- Prepared registers for opening and closing daily transactions and supported cashiers by providing change as needed, while maintaining front-end cash levels and supporting the process by completing audits on register accuracy.
- Greeted and thanked customers with a smile, while efficiently managing transactions and standing for long periods.
Baker
Saginaw Bakery LTD
Calgary, Alberta
06.2004 - 09.2008
- Measured, mixed, and prepared ingredients for various baked goods.
- Operated ovens and adjusted baking processes as needed to ensure quality.
- Applied frosting, glazing, and other finishing touches to baked goods.
- Processed daily online orders and printed them as needed.
- Kept work areas, tools, and equipment clean and sanitized.
Education
Practical Nurse
Bow Valley College
Calgary, AB12-2020
Medical Device Processing Technician
Southern Alberta Institute of Technology
Calgary, AB06-2011
High School Diploma -
St. Francis High School
Calgary, AB06-2009
Skills
- Effective Communication
- Customer-Centric Approach
- Conflict Resolution
- Organizational Skills
- Basic Proficiency for Computer-based Systems and Software
- Empathy and Emotional Intelligence
- Problem-solving Skills
Certification
- HSPA Certificate
- Intermediate First Aid Certification available upon successful hiring
References
- Mary Atole 403-471-3673
- Eve Behagan 587-968-5366
Timeline
Medical Device Reprocessing Technician
Alberta Health Services
11.2011 - Current
Sale Associate
Jacob Boutique
08.2010 - 04.2011
Customer Service Manager and Cashier
Walmart
09.2008 - 08.2010
Baker
Saginaw Bakery LTD
06.2004 - 09.2008
Practical Nurse
Bow Valley College
Medical Device Processing Technician
Southern Alberta Institute of Technology
High School Diploma -
St. Francis High School
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