Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricela Rodriguez

San Diego

Summary

Results-oriented professional with extensive experience in customer service and retail management. Recognized for strong leadership abilities and a commitment to customer satisfaction, ready to drive operational excellence and enhance team performance.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

ACE Cash Express
San Diego
11.2023 - 08.2024
  • Assisted customers with inquiries about financial services and products.
  • Processed cash transactions accurately and efficiently for customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Manager

Payday Money Centers
Chula Vista
03.2003 - 09.2023
  • Managed daily operations and ensured smooth store functionality.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Developed strategies to maximize sales and profitability.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

High School Diploma -

Chula Vista High School
Chula Vista, CA
01-1999

Skills

  • Financial product knowledge
  • Customer inquiry resolution
  • Point-of-sale systems
  • Customer relationship management
  • Money handling
  • Team leadership
  • Multi-task management

Timeline

Customer Service Representative

ACE Cash Express
11.2023 - 08.2024

Store Manager

Payday Money Centers
03.2003 - 09.2023

High School Diploma -

Chula Vista High School
Maricela Rodriguez