TANVEER KAUR
Brampton,ON
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aritzia Support Office
10.2023 - 02.2024
- Data entry on a day-to-day basis Provide world-class customer service to our clients via phone, live chat, and email.
- Resolve client inquiries with a first-contact resolution and a sense of urgency.
- Support clients through facilitating retail and e-commerce orders, returns, and more. Provide clients with exceptional solutions, product knowledge, and styling. Learn to navigate and multi-task various systems.
- Develop and manage strong customer relationships through outstanding and consistent customer experiences Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets.
Invest by Phone Advisor
Royal Bank of Canada, RBC
01.2023 - 10.2023
- Take ownership of all investment-related inquiries, including Guaranteed Investment Certificates (GICs) and mutual funds.
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Cards Advisor
Royal Bank of Canada, RBC
07.2022 - 12.2022
- Communicate effectively to uncover client needs, deliver client-centric advice, and solutions, and proactivelyresolve client concerns at the first point of contact.
- Champion digital enablement by possible and educating our clients to self-serve, while leading with advice,serving through digital where possible, and encouraging our clients to interact with us in their channel of choice.
- Use your advice capabilities, and those of the right partner in the RBC ecosystem to meet our client’s entiresuite of financial needs, both personal and business
- Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances!
Assistant Manager
Tim Hortons
09.2017 - 07.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed and maintained inventory audits to identify losses and reconcile discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
BUSINESS MANAGEMENT DIPLOMA - Business Management
Humber College
Toronto, ON08.2018
Bachelor of Arts - Business Management
DAV College
Chandigarh, INDIA12-2016
Skills
- Strategic Planning
- Financial Analysis
- Banking
- Customer Service
- Critical thinking
- Project management
- Effective communication
- Contact Center
- Data Entry
- Customer Relationship Management
- Financial Product Knowledge
- Handling complaints
- Clerical Support
- Excellent Communication
Certification
Canadian Investment Funds course (CIFC)
Timeline
Customer Service Representative
Aritzia Support Office
10.2023 - 02.2024
Invest by Phone Advisor
Royal Bank of Canada, RBC
01.2023 - 10.2023
Cards Advisor
Royal Bank of Canada, RBC
07.2022 - 12.2022
Assistant Manager
Tim Hortons
09.2017 - 07.2022
BUSINESS MANAGEMENT DIPLOMA - Business Management
Humber College
Bachelor of Arts - Business Management
DAV College
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