Masuma Amiri
Toronto,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GoodLife Fitness
Toronto
09.2015 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Cashier
Bamiyan Kabab Restaurant
Markham, Ontario
11.2008 - 03.2011
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
Customer Service Manager
Subway Restaurant
Markham, Ontario
01.2008 - 12.2009
- Provided exceptional customer service to ensure customer satisfaction.
Education
Advanced Diploma - Intra-Oral Dental Assistant Level 1 & 2
Oxford College of Business, Arts And Technology
Toronto, ON10-2020
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ON06-2010
Skills
- Financial product knowledge
- Transaction Processing
- Client Confidentiality
- Sales proficiency
- Problem-solving skills
- Microsoft Office
- Product Recommendations
- Time management abilities
- High-energy attitude
- Sales Techniques
Language
- English
- Russian
- Farsi/Dari
- Urdu/Hindi
Timeline
Customer Service Representative
GoodLife Fitness
09.2015 - 03.2020
Customer Service Cashier
Bamiyan Kabab Restaurant
11.2008 - 03.2011
Customer Service Manager
Subway Restaurant
01.2008 - 12.2009
Advanced Diploma - Intra-Oral Dental Assistant Level 1 & 2
Oxford College of Business, Arts And Technology
High School Diploma -
Marc Garneau Collegiate Institute
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