MARICEL BATISLA-ONG
Career Enthusiast
RED DEER
Summary
Organized and dependable candidate , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Guest Services Supervisor
Holiday Inn Express Red Deer North & Staybridge Suites
01.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Facilitated open lines of communication between management and staff members through regular one-on-one meetings or performance evaluations.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining well-kept environment.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Monitored team performance to confirm customer service standards were consistently met.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Desk
Holiday Inn Express & Staybridge Suites
03.2022 - 01.2023
- Maintain clean and attractive entry space with necessary materials
- Take care of reservation, registration, check-in, check-out, and settlement of guest accounts
- Assign rooms and rates and coordinate guest services
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
- Assisted guests with special requests, ensuring comfortable stay and positive feedback.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained strict adherence to hotel policies regarding confidentiality of guest information, demonstrating professionalism throughout tenure at front desk.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Streamlined front desk operations for improved efficiency and guest experience.
Front Desk
Motel 6
09.2022 - 11.2022
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
Payment Rewards Representative
PC Financial
11.2021 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
Server/ Cashier
Barkada Grill – Central and North
11.2021 - 02.2022
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
Junior High School/Senior High Teacher
HINIGARAN NATIONAL HIGH SCHOOL
05.2015 - 09.2021
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Regular Permanent Teacher
QUIRINO HIGH SCHOOL
01.2002 - 06.2007
Substitute Teacher
QUIRINO HIGH SCHOOL
06.2001 - 12.2001
Substitute Library Teacher
RAMON MAGSAYSAY-CUBAO HIGH SCHOOL
06.2000 - 03.2001
Substitute Teacher
QUEZON CITY SCIENCE HIGH SCHOOL
03.2000 - 03.2000
Education
Master of Arts - Education
Philippine Christian University
Taft, Manila, Philippines 06.2004 - 03.2005
Skills
Adaptability and Flexibility
undefinedLicensure Certificate
- Professional Board Exam for Teachers-Philippines
- Level 1 Early Childhood Educator- Alberta, Canada
References
- Erliza Baytic De Castro, Teacher, First Steps Elementary Academy, Red Deer, Alberta, 4033075814
- Helma Casaig -Esguerra, Laboratory Assistant, DynaLIFE - Edmonton, 780-2701240
- Carlito Sabado, Facility Operator, G.H. Dawe Community, 403-3020995
Timeline
Guest Services Supervisor
Holiday Inn Express Red Deer North & Staybridge Suites
01.2023 - Current
Front Desk
Motel 6
09.2022 - 11.2022
Front Desk
Holiday Inn Express & Staybridge Suites
03.2022 - 01.2023
Payment Rewards Representative
PC Financial
11.2021 - 02.2022
Server/ Cashier
Barkada Grill – Central and North
11.2021 - 02.2022
Junior High School/Senior High Teacher
HINIGARAN NATIONAL HIGH SCHOOL
05.2015 - 09.2021
Master of Arts - Education
Philippine Christian University
06.2004 - 03.2005
Regular Permanent Teacher
QUIRINO HIGH SCHOOL
01.2002 - 06.2007
Substitute Teacher
QUIRINO HIGH SCHOOL
06.2001 - 12.2001
Substitute Library Teacher
RAMON MAGSAYSAY-CUBAO HIGH SCHOOL
06.2000 - 03.2001
Substitute Teacher
QUEZON CITY SCIENCE HIGH SCHOOL
03.2000 - 03.2000
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