Meenu Rani
Ottawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Holiday Inn Ottawa East
Ottawa, ON
09.2023 - Current
- Posted appropriate room charges to collect balances due from customers.
- Maintained accurate records of visitor data including contact details, room assignments, payment information.
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Collected accommodation payments and recorded data pertaining to funds and expenditures.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responded to and resolved guest issues or complaints.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
Accountant
Holiday Inn Ottawa East
Ottawa, ON
02.2022 - 02.2023
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Leveraged Sage 300 skills to input and compile data gathered from various sources.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Timely deposits of cheques in bank on daily basis.
- Performed general ledger reconciliations on a timely basis.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Created journal entries accurately and timely for month end close processes.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Agent
Holiday Inn Ottawa East
Ottawa, ON
10.2021 - 02.2022
- Greeted, registered and assigned rooms to hotel or motel guests.
- Provided excellent customer service while upholding company policies.
- Verified customer credit to establish payment method for accommodations.
- Resolved customer complaints promptly and courteously.
- Assisted guests at check-in, providing information on various services within hotel.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Cashier
Tim Hortons
Ottawa, ON
11.2019 - 11.2021
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Tourism Diploma
Mohawk College of Applied Arts And Technology
Hamilton, ON09-2019
Skills
- Communication and interpersonal skills
- Passion for the Organization
- An "Always learning" Attitude
- Financial skills and Flexibility
- Trilingual in Hindi, Punjabi and English
Timeline
Guest Services Supervisor
Holiday Inn Ottawa East
09.2023 - Current
Accountant
Holiday Inn Ottawa East
02.2022 - 02.2023
Front Desk Agent
Holiday Inn Ottawa East
10.2021 - 02.2022
Cashier
Tim Hortons
11.2019 - 11.2021
Tourism Diploma
Mohawk College of Applied Arts And Technology
Similar Profiles
Tiffany PopeTiffany Pope
Assistant General Manager-Sales Manager at Holiday Inn Express Plano EastAssistant General Manager-Sales Manager at Holiday Inn Express Plano East
Emilia PinedaEmilia Pineda
Guest Services Representative at Holiday Inn Express & Suites Windsor-East LakeshoreGuest Services Representative at Holiday Inn Express & Suites Windsor-East Lakeshore
Daryna FomichovaDaryna Fomichova
Housekeeper at Holiday Inn Toronto Airport EastHousekeeper at Holiday Inn Toronto Airport East
Faith Van DuinenFaith Van Duinen
Customer Service Representative at Kent Building SuppliesCustomer Service Representative at Kent Building Supplies
Aryan Arefagha CastroAryan Arefagha Castro
Professional Auto Detailer at Mazen Sparks Auto DetailingProfessional Auto Detailer at Mazen Sparks Auto Detailing