Marianne Genovia
Brantford,ON
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
8
8
years of professional experience
Work History
Food Counter Attendant
Harvey's Restaurant
04.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated point-of-sale system to process transactions accurately and swiftly.
- Prepared food items according to standardized recipes, ensuring consistency in quality and presentation.
- Maintained cleanliness and organization of workstations to promote a safe dining environment.
- Collaborated with team members to streamline workflows during peak hours, enhancing overall efficiency.
- Assisted in training new staff on operational procedures and customer service best practices.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
Waitress/Filling Clerk
Osh Bakery
05.2021 - 03.2024
- Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Assisted with menu updates, incorporating seasonal items to enhance dining experience.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Trained new team members on service protocols and best practices for efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Team Member
Americana (Hardee's)
03.2019 - 04.2021
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of work areas to meet health standards.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Addressed customer concerns promptly, contributing to positive dining experiences.
- Monitored equipment functionality, reporting maintenance needs to prevent downtime.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Service Crew Member
McDonald's Kuwait
08.2017 - 03.2018
- Provided exceptional customer service in high-volume environment, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and streamlined service delivery.
- Collaborated with team members to maintain cleanliness and organization of dining area, contributing to positive guest experiences.
- Assisted in training new staff on operational procedures, fostering teamwork and service excellence.
- Participated in team meetings to discuss performance goals and strategies for enhancing service quality.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Bachelor of Science - Hotel And Restaurant Management
STI College
Bulacan, Philippines05-2015
High School Diploma -
Bulsu - Laboratory High School
06-2009
Skills
- Customer service
- Accuracy and efficiency
- Team player
- Quick learner
- Food service standards
- Kitchen support
- Order processing
- Effective communication
- Food safety and sanitation
- Inventory monitoring
- Cash handling
- Efficient multitasking
- Excellent work ethic
- Food preparation
- Product knowledge
- Resourceful
- Cross-training
Languages
English
Professional Working
Arabic
Limited Working
Timeline
Food Counter Attendant
Harvey's Restaurant
04.2024 - Current
Waitress/Filling Clerk
Osh Bakery
05.2021 - 03.2024
Team Member
Americana (Hardee's)
03.2019 - 04.2021
Service Crew Member
McDonald's Kuwait
08.2017 - 03.2018
Bachelor of Science - Hotel And Restaurant Management
STI College
High School Diploma -
Bulsu - Laboratory High School
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