Maroua Lamrani Ejjoute
Ottawa,ON
Summary
Dynamic and results-driven professional with a proven track record in delivering exceptional service and fostering long-lasting client relationships. With experience in event management, sales, and client relations, I excel at solving customer challenges and ensuring satisfaction at every opportunity. Passionate about providing personalized solutions and always striving to exceed expectations, I am excited to bring my strong work ethic and diverse skill set to a collaborative team where I can contribute to both immediate success and long-term growth.
Overview
2
2
years of professional experience
Work History
Supervisor
Harvey's Restaurant
2023.10 - 2024.11
- Led a team of 15 staff members, training and mentoring them to ensure high-quality service and operational efficiency.
- Applied problem-solving skills to resolve customer complaints quickly, improving satisfaction and reducing service delays.
- Helped streamline daily operations, including inventory management and scheduling, boosting overall team productivity and performance.
Customer Service & Sales Team Leader
Summit Marketing Solutions
2023.09 - 2024.01
- Supervised a team of sales representatives, providing guidance and motivation to exceed performance targets and ensure exceptional customer service.
- Assisted in developing and implementing sales strategies, leading to increased client acquisition and revenue growth.
- Resolved escalated customer concerns efficiently, fostering trust and maintaining long-term client relationships.
Event Planning Manager
Caterersebti Buffets
2023.04 - 2023.08
- Managed client relations by explaining services in detail before events and following up to ensure 100% satisfaction, resulting in strong repeat business and client loyalty.
- Co-founded and managed all aspects of the business, overseeing a team of 20 staff and ensuring smooth operations for over 150 events.
- Handled social media platforms, inventory management, and supplier negotiations, contributing to a well-organized operation and improved cost-efficiency.
Processing Agent
EDS (Electronic Document Services)
2022.11 - 2023.04
- Processed and reviewed client documents with accuracy and efficiency, ensuring compliance with company standards and regulations.
- Maintained strong client relationships by addressing inquiries and resolving concerns promptly and professionally.
- Assisted in streamlining document management workflows, improving overall operational efficiency.
Education
Post-Secondary Diploma - Business
Algonquin College
Ottawa, ON2025-04
Studies - Business Administration
Al Akhawayn University
Ifrane - Morocco2023-04
Skills
- Customer Relationship Management (CRM)
- Communication
- Customer Service
- Problem Solving
- Team Leadership and Training
- Task delegation
- Financial management
- Proficient in Microsoft Office Suite
- Team Collaboration
- Event Coordination and Logistics Management
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Supervisor
Harvey's Restaurant
2023.10 - 2024.11
Customer Service & Sales Team Leader
Summit Marketing Solutions
2023.09 - 2024.01
Event Planning Manager
Caterersebti Buffets
2023.04 - 2023.08
Processing Agent
EDS (Electronic Document Services)
2022.11 - 2023.04
Post-Secondary Diploma - Business
Algonquin College
Studies - Business Administration
Al Akhawayn University