Christine Johnston
Brantford,ON
Summary
Dynamic Office Coordinator at J. D. Barnes Ltd. with expertise in schedule coordination and customer service. Proven track record in enhancing operational efficiency and improving client satisfaction through strategic planning and effective problem-solving. Skilled in inventory management and fostering team collaboration to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Office Coordinator
J. D. Barnes Ltd.
10.2017 - Current
- Assisted in daily office operations, ensuring smooth workflow and communication between departments.
- Maintained organized filing systems and updated records to enhance information accessibility.
- Coordinated scheduling of meetings and appointments, optimizing staff time management.
- Supported inventory management by tracking supplies and placing orders as needed.
- Facilitated onboarding for new employees, providing essential resources and guidance.
- Implemented office procedures to improve efficiency and streamline administrative tasks.
- Responded to inquiries via phone and email, delivering exceptional customer service support.
- Reconciled account files and produced monthly reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Supervisor
ITML Industries
09.2010 - 08.2016
- Supervised daily operations, ensuring high-quality customer service and adherence to company policies.
- Trained and mentored staff, enhancing team performance and promoting a positive work environment.
- Implemented process improvements that streamlined workflows and reduced response times for customer inquiries.
- Analyzed customer feedback to identify trends, informing strategies for service enhancement and issue resolution.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
Employee Training Coordinator/Call Center Team Leader
Union Gas Limited
01.2008 - 08.2010
- Developed training programs to enhance employee skills and performance across departments.
- Facilitated onboarding sessions to ensure new hires acclimate quickly to company culture and procedures.
- Evaluated training effectiveness through feedback and assessments, implementing improvements as needed.
- Collaborated with department heads to identify training needs and tailor programs accordingly.
- Managed scheduling of training sessions, optimizing attendance and resource allocation for maximum impact.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
- Presented training to large groups of employees, individuals and the management /executive team.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
Education
Business Administration - Business Administration And Management
Cape Breton Business College
Sydney, NS06-1992
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Project coordination
- Budgeting and finance
- Strategic planning
- Inventory coordination
- Report reconciliation
- Client relations
Timeline
Office Coordinator
J. D. Barnes Ltd.
10.2017 - Current
Customer Service Supervisor
ITML Industries
09.2010 - 08.2016
Employee Training Coordinator/Call Center Team Leader
Union Gas Limited
01.2008 - 08.2010
Business Administration - Business Administration And Management
Cape Breton Business College