Maria Madalena Joao
Toronto,ON
Summary
Ambitious Human Resources Intern pursuing Advanced Diploma in Business Administration - Human Resources and willing to be trained to coordinate, execute and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Shangri-La
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Server
Creekview Health Center
11.2021 - 04.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Personal Support Worker
Shangri-La
05.2019 - 08.2019
- Implement infection control measures
- Assist with feeding and ensure safety precautions
- Handle elimination needs
- Promote personal hygiene and safety measures
- Assist with personal grooming and safety measures
- Proficient in both mechanical and manual lifts
Customer Service & Cash Office Representative
Dave & Charlottes No Frills
04.2018 - 12.2021
- Proficiently executed multiple tasks with precision and demonstrated the ability to make prompt decisions under high-pressure situations.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained cash registers, and ensured accuracy in cash handling procedures.
- Oversee and manage a team of cashiers, ensuring smooth operations and adherence to company policies and procedures.
- Troubleshoot effectively and maintain quality control
- Trained new cashiers on company policies, product knowledge, and customer service best practices.
- Develop and implement efficient shift schedules, ensuring adequate staffing levels and seamless coverage.
Education
Advanced Diploma - Business Administration - Human Resources
Centennial College
Toronto, ON04.2025
Graduate Certificate - Personal Support Worker
Centennial College
Toronto, ON04.2019
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to handle high-pressure situations and remain calm
- Efficient multitasking and time management skills
- Basic math skills for handling transactions and providing accurate change
- Positive attitude and friendly demeanor
- Ability to handle and resolve customer complaints or issues effectively
- Proficient in both mechanical and manual lifts
- Continuous Development
- Activities of Daily Living (ADLs)
- Microsoft Office
- Adaptable to Changing Conditions
Certification
- Standard First Aid with CPR/AED Level HCP - June, 2022
- Personal Support Worker - April, 2019
Timeline
Personal Support Worker
Shangri-La
06.2022 - Current
Server
Creekview Health Center
11.2021 - 04.2022
Personal Support Worker
Shangri-La
05.2019 - 08.2019
Customer Service & Cash Office Representative
Dave & Charlottes No Frills
04.2018 - 12.2021
Advanced Diploma - Business Administration - Human Resources
Centennial College
Graduate Certificate - Personal Support Worker
Centennial College
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