Tanya MacDonald
Mountain, ON,ON
Summary
My many years of work experience in the animal industry have made me into a caring dog handler with experience in dog training and dog sports including CKC obedience, Agility, and IGP. I always have a positive attitude and am well-organized with a strong knowledge working with diverse dog breeds and temperaments.
I am also quite comfortable and communicate easily with people from all walks of life.
Overview
13
13
years of professional experience
Work History
Personal Support Worker
Osgoode Care Centre - Long Term Care
Metcalfe, ON
05.2020 - Current
- Providing full personal care including, 1 and 2 person transfers, toileting, dressing, feeding.
- Monitoring and recording on company software intake and output, skin conditions, and any changes in behaviour
- Providing safe mobility support to help patients move around personal and public spaces.
- Turning and positioning bedbound patients to prevent bedsores and maintain comfort levels.
- Consulting with supervisors to assess cases and plan strategies for enhancing care.
- Engaging patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Personal Caregiver
Margaret Johnstone
Ottawa, ON
01.2017 - 12.2019
- Provided full in-home care to terminally ill client wishing to die at home.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported Margaret to events and activities, medical appointments, and shopping trips.
- Assisted Margaret with daily living needs to maintain self-esteem and general wellness.
- Assisted with self-administered medications.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting.
- Monitored progress and documented patient health status changes to keep doctor and family updated.
Personal Caregiver
Louise MacDonald
Greely, ON
02.2014 - 11.2016
- Provided full care to terminally ill client wishing to die at home.
- Provided safe mobility support to help Louise move around personal and public spaces.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported Louise to medical appointments
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged Louise in meaningful conversation, socialization, and activity while providing personal care assistance.
Supervisor / Training All Hotel Staff
Petsmart - PetsHotel
Ottawa, ON
04.2010 - 11.2014
- Trained all hotel staff on recognizing dog behaviour, maintaining control over a group of dogs, how to train through engagement, and body language
- Responsible for the administration of all medications, recognizing when an animal may be in distress and transporting to Vet immediately if necessary, while always keeping client informed.
- Maintained detailed records of all animals in our care at all times.
- Maintained professional relationships with customers and offering assistance and support as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance to all staff and clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Vet Technician Assistant / Receptionist
Eastview Animal Hospital
Ottawa, ON
01.2001 - 2011
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
Education
PSW - Personal Support Worker
Algonquin College
Ottawa, ONVeterinary HCA - Veterinary Health Care Assistant
Algonquin College
Ottawa, ONSkills
- "Old School" work ethic
- Punctual, Presentable & Reliable
- Experience in handling many different dog breeds
- Experience with dog behaviour and reading body language
- Experience with problem solving behaviours
- Comfortable using a multitude of computer programs
- Excellent customer service skills
- First Aid Certification
- Developing Client Trust
- Clinical Documentation
- Clear Verbal Communication
- Creative Solutions
- Active outdoors
Hobbies
Horseback riding
Hiking
Crafting
Timeline
Personal Support Worker
Osgoode Care Centre - Long Term Care
05.2020 - Current
Personal Caregiver
Margaret Johnstone
01.2017 - 12.2019
Personal Caregiver
Louise MacDonald
02.2014 - 11.2016
Supervisor / Training All Hotel Staff
Petsmart - PetsHotel
04.2010 - 11.2014
Vet Technician Assistant / Receptionist
Eastview Animal Hospital
01.2001 - 2011
PSW - Personal Support Worker
Algonquin College
Veterinary HCA - Veterinary Health Care Assistant
Algonquin College