Mariam Ayoub
Markham,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Banking Advisor
RBC
01.2024 - Current
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted customers with banking needs and inquiries.
- Investigated and processed claims swiftly to keep customers satisfied.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Assisted customers with completing loan applications and other paperwork.
Collections Agent
FDR
10.2023 - 01.2024
- Contacted customers to discuss and resolve past due accounts
- Generated regular reports on collection activity and performance metrics
- Analyzed customers’ financial statements to determine payment plans.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
Account Manager
Amico Corporation
08.2023 - 10.2023
- Prepared invoices for customers based on their orders
- Compiled financial reports by collecting data from various departments
- Updated customers accounts information in the database system accurately.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Utilized various software programs to process customer payments.
- Reduced invoice errors with thorough data entry and verification procedures.
- Compiled and submitted weekly and monthly reports to management for review.
- Conducted regular audits of invoicing records to ensure compliance with internal controls and external regulations.
- Collaborated with cross-functional teams to resolve billing discrepancies and avoid financial penalties.
Senior Customer Service Representative
Altice USA (INTELCIA – UX)
04.2021 - 05.2023
- Handled customer service issues by providing guidance or escalating for advanced support
- Provided customer service and technical support for customers via phone, email, and chat
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.
Customer Support Representative
Vodafone UK
01.2020 - 12.2020
- Supported PAYG customers by answering their calls and provided them with the available bundles
- Provided appropriate solutions and alternatives within the time limits.
- Referred past due payments to collections department.
- Used data entry skills to accurately document and input statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
Education
Modern Accounting “Quick Books-Sage 50- Accounting Excel” -
Computer Studies Institute
Diploma in Digital Marketing -
AAST
High School -
Alexandria Language School
Bachelor of Accounting -
Faculty of Commerce
01.2021
Skills
- Project management
- Strong decision maker
- Service-focused
- Invoicing
- Attention to details
- Teamwork
- Problem solving
- Decision-Making
- Fraud prevention
- Written Communication
- Financial Information Systems
- Goal Setting
- Client Relations
Languages
English
Full Professional
Arabic
Native or Bilingual
Personal Information
Title: Accountant
Training
- EFG HERMES (2019)
- Sumed (2018)
Timeline
Banking Advisor
RBC
01.2024 - Current
Collections Agent
FDR
10.2023 - 01.2024
Account Manager
Amico Corporation
08.2023 - 10.2023
Senior Customer Service Representative
Altice USA (INTELCIA – UX)
04.2021 - 05.2023
Customer Support Representative
Vodafone UK
01.2020 - 12.2020
Modern Accounting “Quick Books-Sage 50- Accounting Excel” -
Computer Studies Institute
Diploma in Digital Marketing -
AAST
High School -
Alexandria Language School
Bachelor of Accounting -
Faculty of Commerce
Similar Profiles
NADIA AMINNADIA AMIN
Client Advisor, Business Services at RBCClient Advisor, Business Services at RBC
Judy MakJudy Mak
Credit Advisor at RBCCredit Advisor at RBC
Kiranjeet MinhasKiranjeet Minhas
Financial Advisor at RBCFinancial Advisor at RBC
Ayan FarahAyan Farah
Account Support Analyst at RBCAccount Support Analyst at RBC
Haskel WongHaskel Wong
Security Guard at Paragon SecuritySecurity Guard at Paragon Security