Mariam Ayoub
Markham,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Banking Advisor
RBC
01.2024 - Current
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted customers with banking needs and inquiries.
- Investigated and processed claims swiftly to keep customers satisfied.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Assisted customers with completing loan applications and other paperwork.
Collections Agent
FDR
10.2023 - 01.2024
- Contacted customers to discuss and resolve past due accounts
- Generated regular reports on collection activity and performance metrics
- Analyzed customers’ financial statements to determine payment plans.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
Account Manager
Amico Corporation
08.2023 - 10.2023
- Prepared invoices for customers based on their orders
- Compiled financial reports by collecting data from various departments
- Updated customers accounts information in the database system accurately.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Utilized various software programs to process customer payments.
- Reduced invoice errors with thorough data entry and verification procedures.
- Compiled and submitted weekly and monthly reports to management for review.
- Conducted regular audits of invoicing records to ensure compliance with internal controls and external regulations.
- Collaborated with cross-functional teams to resolve billing discrepancies and avoid financial penalties.
Senior Customer Service Representative
Altice USA (INTELCIA – UX)
04.2021 - 05.2023
- Handled customer service issues by providing guidance or escalating for advanced support
- Provided customer service and technical support for customers via phone, email, and chat
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.
Customer Support Representative
Vodafone UK
01.2020 - 12.2020
- Supported PAYG customers by answering their calls and provided them with the available bundles
- Provided appropriate solutions and alternatives within the time limits.
- Referred past due payments to collections department.
- Used data entry skills to accurately document and input statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
Education
Modern Accounting “Quick Books-Sage 50- Accounting Excel” -
Computer Studies Institute
Diploma in Digital Marketing -
AAST
High School -
Alexandria Language School
Bachelor of Accounting -
Faculty of Commerce
01.2021
Skills
- Project management
- Strong decision maker
- Service-focused
- Invoicing
- Attention to details
- Teamwork
- Problem solving
- Decision-Making
- Fraud prevention
- Written Communication
- Financial Information Systems
- Goal Setting
- Client Relations
Languages
English
Full Professional
Arabic
Native or Bilingual
Personal Information
Title: Accountant
Training
- EFG HERMES (2019)
- Sumed (2018)
Timeline
Banking Advisor
RBC
01.2024 - Current
Collections Agent
FDR
10.2023 - 01.2024
Account Manager
Amico Corporation
08.2023 - 10.2023
Senior Customer Service Representative
Altice USA (INTELCIA – UX)
04.2021 - 05.2023
Customer Support Representative
Vodafone UK
01.2020 - 12.2020
Modern Accounting “Quick Books-Sage 50- Accounting Excel” -
Computer Studies Institute
Diploma in Digital Marketing -
AAST
High School -
Alexandria Language School
Bachelor of Accounting -
Faculty of Commerce