Maria Lourdes Mondarte
Edmonton,AB
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
McDonald's Restaurant
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Trained and mentored new employees to maximize team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enforced company policies and regulations with employees.
Education
No Degree - Elementary Education
Colegio De La Inmaculada Concepcion
Tipolo, Mandaue City, Cebu, Philippines01-2015
High School Diploma -
Holy Trinity Catholic High School
7007 28 Ave NW Edmonton AB T6K 4A506-2021
Diploma - Interior Design
Northern Alberta Institute of Technology
Edmonton, AB01-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Building codes
- Concept development
- Interior styling
- Vendor coordination
- Customer service
- Active listening
- Critical thinking
- Client communication
- Time management
- Quick learner
- Design research
- Space planning
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Flexibility
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
McDonald's Restaurant
08.2021 - Current
No Degree - Elementary Education
Colegio De La Inmaculada Concepcion
High School Diploma -
Holy Trinity Catholic High School
Diploma - Interior Design
Northern Alberta Institute of Technology
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