Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Mestre

Hamilton

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Chartwell Deerview Crossing
10.2021 - Current
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Obtained CareRX Medication certificate - Administering medications and insulin to residents.
  • Identify and document medication administration correctly in the MAR according to the policy and procedures.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Knows the procedure of Fire Emergency.

Front End Associate

Costco Wholesale Corp
10.2024 - 01.2025
  • Seasonal Cashier Assistant.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Uploading and packing groceries for customers.
  • Returning products to the right home shelves.
  • Helped organized the clothing areas.
  • Checking receipts of customers at the door.


Switchboard Operator

Sheraton Hamilton Hotel
04.2018 - 09.2021
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Answered calls and engaged customers with friendly, professional demeanor.
  • Assisted guests with reservation modifications and other room amenity requests.
  • Knowledge of Fed Ex Delivery process and fill up waybill forms for the Lost & Found, whether it's international or within Canada.
  • Responsible for putting the customer care cases/chat in the system and ensure it gets completed.

Cashier

Tim Hortons
04.2015 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Worked in morning, afternoon and nightshift.
  • Had experienced in baking at nightshift.
  • Knowledge of products.

Education

DCS/DEC - Personal Support Worker

CIMT College
Hamilton, ON
02-2022

DCS/DEC - Hotel, Resort And Restaurant Management

Fanshawe College
London, ON
04-2018

High School Diploma -

Saint Thomas More Catholic School
Ancaster, ON
06-2014

Skills

  • Dementia care
  • Personal hygiene assistance
  • Stocking and receiving
  • Emotional support
  • Flexible schedule
  • Verbal and written communication
  • Relationship building
  • Listening skills
  • COVID-19 safety policies
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented

Certification

Personal Support Worker certification - CIMT College

Timeline

Front End Associate

Costco Wholesale Corp
10.2024 - 01.2025

Personal Support Worker

Chartwell Deerview Crossing
10.2021 - Current

Switchboard Operator

Sheraton Hamilton Hotel
04.2018 - 09.2021

Cashier

Tim Hortons
04.2015 - 08.2017

DCS/DEC - Personal Support Worker

CIMT College

DCS/DEC - Hotel, Resort And Restaurant Management

Fanshawe College

High School Diploma -

Saint Thomas More Catholic School

Similar Profiles

CREATE PROFILE
Maria Mestre