Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Esther Johnson

Kitchener,ON

Summary

Compassionate and dedicated Personal Support Worker with experience in behavioral units of long-term care facilities. Skilled in providing person-centered care, supporting activities of daily living, and creating a safe, respectful environment. Known for handling challenging behaviors with patience, empathy, and professionalism while promoting dignity and independence. Trusted for a strong work ethic, calm presence, and good personal character. Able to work independently or as part of a team, with excellent time management and critical thinking skills that support consistent, high-quality care. Passionate about helping individuals lead active, fulfilling lives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Rekai Centre
05.2024 - Current
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Support Worker

Rockgarden Homes
03.2022 - 05.2024
  • Assumed responsibility for provision of Quality Resident Care on the resident home area (RHA) as per the policies and accountability framework.
  • Supported residents/families by communicating with them and involving them in the provision of their own care when possible.
  • Participated in all aspects of personal resident care to ensure the physical, psychological, social, and spiritual needs of each resident/family are met under the direction of the Registered Staff and/or Director of Resident Care.
  • Utilized therapeutic communication by establishing a working relationship with resident/families and co-workers for the purpose of meeting the resident's needs, ensuring respect, dignity, individuality of each resident and staff member.
  • Delivered effective and efficient resident-focused care that promotes resident/family choices and acknowledges the resident's strength, limitations as well as their need for safety.
  • Participated with other team members in formulating, delivering and reporting the daily resident care needs and preferences as per the individual's plan of care.
  • Participated in continuous quality improvement of the RHA and associated care services.
  • Participated in mandatory education/training in-services for skill development and updates on new and/or relevant information on best practices.

Personal Support Worker

Family Ark Mission International
04.2020 - 03.2022
  • Helped patients with basic personal care, such as showering, using the bathroom, or brushing their teeth and denture care.
  • Served as a companion to patients and providing social interaction.
  • Planned social outings that may appeal to patients to keep them active.
  • Monitored the condition of patients and administering prescribed medication.
  • Assisted with light cleaning duties.
  • Monitored patients as they perform their daily activities.
  • Prepared and served healthy meals for patients.
  • Followed safe lifting and transferring techniques to transport residents.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Crew Trainer

MCDONALDS
03.2018 - 04.2020
  • Trained and mentored 15 new personnel hired to fulfill various roles.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Education

GED -

George Brown College
Toronto, ON
08.2025

Skills

  • Assistance with ADLs
  • Companionship & Emotional Support
  • Patient-Centered Care & Safety Compliance
  • Regulation Compliance
  • Dementia Care & Alzheimer’s care
  • Team player
  • Geriatric care
  • Light Housekeeping
  • Infection Prevention & Control
  • Behavioral management & Behavior redirection
  • Experienced in the use of point click care
  • Mental health support
  • Mobility assistance
  • Behavior management
  • Crisis intervention
  • Dementia care
  • Cultural sensitivity

Certification

  • First Aid & CPR-C, Valid
  • Personal Support Worker Certification, Ontario
  • Ontario Food Handler Certification
  • Gentle Persuasive Approach (GPA)

Awards

Community Development Service Award of Excellence

Timeline

Personal Support Worker

Rekai Centre
05.2024 - Current

Personal Support Worker

Rockgarden Homes
03.2022 - 05.2024

Personal Support Worker

Family Ark Mission International
04.2020 - 03.2022

Crew Trainer

MCDONALDS
03.2018 - 04.2020

GED -

George Brown College

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