Maria Caicedo

• Maintained and enhanced relationships with active accounts.
• Addressed customer concerns, finding innovative solutions to complex logistical challenges.
• Effectively communicated with new clients throughout the onboarding process.
• Provided expertise on all services in the logistics chain, including international cargo, land transport, customs, and storage.

Achievements:

• Helped the sales team to growth their marked share.
• Increase cross-selling accounts.
• Served customers in a positive way

• Addressed customer questions and concerns utilizing clear communication.
• Generated company profit through establishing customer loyalty and cross – selling within the organization.
• Facilitated financial negotiations with customers, preparing quotations, proposals and agreements.
• Advised customers across all areas in the logistics chain, including international cargo, land transport, customs, and storage.

Achievements:

• Fulfillment of movement goal in 100%
• Increase cross-selling accounts.
• Codifer, Tugo, Wurth Colombia: Market share increases 20%

• Coordinated shipments from the origin point through delivery to the end customer.
• Reviewed pertinent shipping documents (MBL, HBL, HWB), ensuring accuracy.
• Confirmed reservations directly with all suppliers.

Achievements:

• Fulfillment of movement goal in 90%, corresponding to 1000 tons.
• Billing of USD 200,000 per period.

• Responsible for providing customer service and advice.
• Follow-up of import loads and send pre-alerts to clients.
• Tracking the arrival of flights, review of Hawb and control of airline payments.