Marlon Jones
Toronto,ON
Summary
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
8
8
years of professional experience
Work History
Account Executive
Moneris Solutions
08.2022 - 08.2025
- Surpassed $1.2M annual quota by 18% through strategic outbound prospecting and automation.
- Built and maintained a pipeline of 200+ SMB and enterprise prospects using HubSpot and Salesforce to drive revenue growth
- Automated lead tracking workflows, improving follow-up speed and cutting administrative time by 30%
- Conducted discovery calls to identify client pain points and present tailored FinTech solutions, achieving a 250%+ conversion rate on qualified opportunities.
- Researched Moneris product offerings and competitive landscape to craft data-driven sales pitches and close multi-year contracts with national vendors.
Sales Account Manager
Davis Media
05.2021 - 06.2022
- Increased deal-flow of the company by exponentially increasing outreach of the sales team by 33%. Communicating with C-Suite executives
- Curating the high-ticket sales cycle tailored to each specific company and market segment of business to enterprise (SAAS product).
- Scouting and initiating point of contact with potential multi-family real estate portfolio groups through networking and marketing campaigns.
- Developing detail-oriented sales pitch presentations and software demos for qualified multi-family real-estate portfolio groups. Equipped with thorough knowledge of Salesforce, Zoominfo, Hubspot, CRM software.
- Created target lead specifications of the sales cycle, and mastery of cold lead accumulation dialogue.
- Front-line of communication for any and all inquiries from the clientele database.
Enterprise Technical Support
Conquest Planning
02.2020 - 04.2021
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
- Utilizing internal systems for documenting support requests and enriching knowledge base content
- Delivering prompt in-app technical support to business analysts and wealth advisors
- Collaborating closely with DevOps to translate resource keys in scripts, ensuring precise localization for client production applications
- Thoroughly replicating defects/bugs across varied application environments, ensuring accurate identification and escalation to the requisite channels
Account Manager
Net Parcel
01.2018 - 01.2020
- Assisted in resolving API integration issues for clients' Shopify ecommerce stores.
- Engaged with 40 clients via internal software to pinpoint opportunities for reducing logistics overhead.
- Handled email processing, insurance claims, paperwork forms, and customer/vendor inquiries.
- Initiated outbound calls to prospective customers, analyzing their shipping patterns and preferences to secure their business.
Education
MBA - Entrepreneurship & Management
University of Toronto
Toronto, ON05.2023
Bachelor of Arts, Dual Degree - Financial Economics
Western University
London, ON05.2020
Skills
- Expertise in HubSpot, Salesforce, and Microsoft products
- Proficient in Artificial Intelligence automations
- Detail-oriented execution of instructions
- Proven ability to excel in team and independent settings
- Promotes insightful questioning techniques
- Exceptional customer service skills
- Client Relationship Building
- Account Management
Languages
English
Native or Bilingual
Timeline
Account Executive
Moneris Solutions
08.2022 - 08.2025
Sales Account Manager
Davis Media
05.2021 - 06.2022
Enterprise Technical Support
Conquest Planning
02.2020 - 04.2021
Account Manager
Net Parcel
01.2018 - 01.2020
MBA - Entrepreneurship & Management
University of Toronto
Bachelor of Arts, Dual Degree - Financial Economics
Western University
Similar Profiles
Vidhi VanodiaVidhi Vanodia
QA Analyst III at Moneris SolutionsQA Analyst III at Moneris Solutions
Harpinder SinghHarpinder Singh
Senior Business Analyst (Agile) at Moneris SolutionsSenior Business Analyst (Agile) at Moneris Solutions
Chivaun LevyChivaun Levy
Manager, Project Management at Moneris SolutionsManager, Project Management at Moneris Solutions
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles
Tina MaiTina Mai
Digital Marketing Coordinator at SGreenGolf Inc.Digital Marketing Coordinator at SGreenGolf Inc.