MARGARET MCCREADY
Gray Rapids,NB
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
28
28
years of professional experience
Work History
Ticket Agent
Coach Canada
07.2019 - 07.2023
- Welcome passengers to Niagara Falls.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Sales Associate
Bass Pro
04.2020 - 02.2023
- Merchandise stocking.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Motor Coach Operator
Wills Bus Lines
11.2007 - 02.2010
- Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
- Making sure clients arrive at their destination in a timely manner.
- Contributed to increased revenues by driving additional charters during peak seasons or special events.
- Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.
Tour Director/ Member Service Representative
CAA Niagara - Thorold Branch
04.1995 - 11.2007
- Selling memberships, medical insurance.
- Booking hotels and restaurants.
- Making sure all clients are comfortable during their trips.
- Maintained strong relationships with venue staff, enhancing the overall quality of tours offered.
- Developed custom itineraries for various clientele, resulting in a high rate of repeat business.
- Conducted thorough research on destinations, leading to more informed and captivating presentations.
- Facilitated group bonding activities, fostering an enjoyable atmosphere for all participants.
Education
High School Diploma -
Woburn CI
Toronto, ON01.1975
Skills
- POS Systems
- Customer Service-Oriented
- Patience and Tolerance
- Check-in procedures
- Complaint Handling
- Relationship Building
Languages
English
Full Professional
Timeline
Sales Associate
Bass Pro
04.2020 - 02.2023
Ticket Agent
Coach Canada
07.2019 - 07.2023
Motor Coach Operator
Wills Bus Lines
11.2007 - 02.2010
Tour Director/ Member Service Representative
CAA Niagara - Thorold Branch
04.1995 - 11.2007
High School Diploma -
Woburn CI
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