SAMIAH ALHIJILY
Delta,Canada
Summary
Dedicated public-service professional with over 10 years of experience in transportation security, customer service, and safety-focused environments. Proven ability to enforce procedures, manage high-volume public interaction, and respond calmly in emergency situations. Fluent in English and Arabic with strong communication, situational awareness, and conflict-resolution skills. Well-suited for roles requiring integrity, professionalism, and adherence to federal regulations.
Professional and prepared for role, bringing diverse experience in customer service and logistics. Proven track record in managing ticketing systems, handling customer inquiries, and resolving issues efficiently. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Employers value reliability, excellent communication skills, and calm, approachable demeanor.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ticket Agent
BC Ferries Tsawwassen Terminal
Tsawwassen
01.2024 - Current
- Processed ticket sales and reservations efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with crew members to ensure timely departures and arrivals of vessels.
- Managed cash handling procedures, ensuring accuracy in transactions and reporting.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Terminal Attendant
BC Ferries Tsawwassen Terminal
Tsawwassen
01.2022 - 01.2023
- Operated ferry terminal equipment, ensuring efficient loading and unloading of vehicles.
- Assisted passengers with inquiries, enhancing customer satisfaction and providing timely information.
- Monitored safety protocols during vessel operations, maintaining compliance with maritime regulations.
- Coordinated vehicle traffic flow to maximize efficiency and reduce wait times for travelers.
Customer Service Attendant
BC Ferries
Tsawwassen, BC, Canada
01.2017 - 2021
- Provide frontline public service in a federally regulated transportation environment.
- Enforce safety procedures and respond to emergency calls during sailings.
- Maintain calm authority while managing high-stress situations involving passengers.
- Support vessel security by monitoring onboard activity and reporting concerns.
- Demonstrate discretion, professionalism, and integrity in daily operations.
- Terminal Attendant
- Directed vehicle and pedestrian traffic during loading and unloading procedures.
- Enforced terminal safety rules and controlled access to restricted areas.
- Communicated with shipboard and terminal teams using two-way radio systems.
- Responded to emergencies, disturbances, and safety risks.
- Conducted crowd control and ensured compliance with operational procedures.
- Ticket Agent
- Verified reservations and processed fares with attention to accuracy and policy.
- Provided clear travel and route information to the public.
- Assisted passengers requiring additional support while maintaining professional boundaries.
- Resolved customer concerns calmly in time-sensitive situations.
Sales Associate
ZARA
Toronto, ON, Canada
09.2014 - 08.2015
- Delivered professional service while managing large volumes of public interaction.
- Applied strong observation skills to identify customer needs and prevent issues.
- Maintained store standards and operational procedures.
- Built trust through respectful, professional communication.
- Enhanced customer experience through personalized service and product recommendations.
Cashier
Tim Hortons
Toronto, ON, Canada
12.2012 - 01.2014
- Handled cash with integrity and accuracy.
- Maintained strong customer service standards under pressure.
- Followed operational procedures and safety protocols.
- Maintained high standards of cleanliness and organization in the work area.
- Assisted in training new cashiers on operational procedures and best practices.
Educational Counselor
Maple Educational Consulting
Toronto, ON, Canada
05.2012 - 11.2012
- Supported international students adjusting to Canadian systems and expectations.
- Demonstrated cultural sensitivity, discretion, and strong interpersonal skills.
- Built trust-based relationships while maintaining professional boundaries.
- Developed personalized educational plans to address student needs and academic goals.
- Provided guidance on college admissions processes, including application strategies and financial aid options.
English Teacher
Government School
Saudi Arabia
05.2010 - 08.2010
- Delivered structured instruction in a regulated educational environment.
- Demonstrated leadership, organization, and accountability.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance critical thinking and communication skills.
- Assessed student progress through regular evaluations and tailored feedback.
Education
Bachelor of Arts - English Literature
Taibah University
Saudi ArabiaSkills
- Public Safety & Security Awareness
- Procedure & Policy Compliance
- Emergency Response
- Conflict De-escalation
- Passenger & Crowd Control
- Professional Communication
- Report Awareness & Documentation
- Team Collaboration in High-Pressure Settings
- Multilingual Service (English & Arabic)
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Payment processing
- POS systems
- Ticket sales
- Reservation management
LANGUAGES
Fluent in English and Arabic
Native or Bilingual
Certification
- Class 5 Driver’s License
- Marine Medical Certificate – Victoria, BC
- Passenger Safety Management
- Marine Basic First Aid
- Violence Prevention in the Workplace
- FoodSafe Level 1
- Skills of Change Certificate
- Customer Service Accreditation – Queen’s University
Timeline
Ticket Agent
BC Ferries Tsawwassen Terminal
01.2024 - Current
Terminal Attendant
BC Ferries Tsawwassen Terminal
01.2022 - 01.2023
Customer Service Attendant
BC Ferries
01.2017 - 2021
Sales Associate
ZARA
09.2014 - 08.2015
Cashier
Tim Hortons
12.2012 - 01.2014
Educational Counselor
Maple Educational Consulting
05.2012 - 11.2012
English Teacher
Government School
05.2010 - 08.2010
Bachelor of Arts - English Literature
Taibah University