Sharon Philp
Nanaimo,BC
Summary
Dedicated professional with over 25 years in customer-facing roles, excelling in cash handling and multitasking. Known for problem-solving abilities and streamlining operations, leading to improved customer satisfaction and efficiency in daily processes.
Professional and prepared for role, bringing diverse experience in customer service and logistics. Proven track record in managing ticketing systems, handling customer inquiries, and resolving issues efficiently. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Employers value reliability, excellent communication skills, and calm, approachable demeanor.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Ticket Agent
BC Ferries
Nanaimo, BC
2018 - Current
- Provided exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
- Managed ticket sales using advanced point-of-sale systems, ensuring accurate transactions and efficient processing.
- Coordinated boarding procedures, facilitating smooth transitions for vehicles and passengers during peak times.
- Trained new staff on operational procedures and customer interaction techniques to enhance team performance.
- Monitored compliance with safety regulations, ensuring adherence during daily operations and emergency situations.
- Assisted passengers with ticketing and check-in processes, ensuring smooth travel experiences.
- Implemented quality control measures to ensure accuracy in ticketing and reservation management processes.
- Developed strategies to optimize ticket sales and minimize wait times during peak travel periods.
Cashier
BC Ferries
Nanaimo, BC
1994 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in financial reporting.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Maintained accurate cash drawer, ensuring financial integrity during shifts.
- Collaborated with team members to streamline workflow and enhance productivity.
- Assisted in daily operations, ensuring adherence to company protocols and safety standards.
- Maintained equipment and work area cleanliness, promoting a safe working environment.
Education
High School Diploma -
Nanaimo District Secondary School
Nanaimo, BCGED -
Nanaimo District Secondary School
Nanaimo, BCSkills
- Patience and tolerance
- Payment processing
- POS systems
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Cash handling experience
- Reservation procedures
- Teamwork
- Ticket sales
- Ticketing systems
- Order and payment processing
- Customer service
- Data entry
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Respect in the workplace Certificate, BC Ferries - 2024
- Safety Fatigue Awareness Certificate,BC Ferries - 2022
- Passenger Safety Management,BC Ferries - 2011
- Prevention of Violence,BC Ferries - 2010
Timeline
Ticket Agent
BC Ferries
2018 - Current
Cashier
BC Ferries
1994 - Current
High School Diploma -
Nanaimo District Secondary School
GED -
Nanaimo District Secondary School