Margaret Dickson
Miramichi,NB
Summary
Committed Program Manager of Residential Services with significant experience in operational management, staff supervision, and program development. Strong leadership skills displayed through successful team building and fostering positive relationships within multidisciplinary teams. Successful track record of improving service delivery efficiency while ensuring exceptional quality of care for residents. Notable contributions include implementing innovative initiatives that enhanced residential services and improved resident satisfaction.
Overview
7
7
years of post-secondary education
1
1
Certification
Work History
Program Manager of Residential Services
Miramichi Youth First
Miramichi, NB
04.2026 - Current
- Assisted in coordinating residential services for youth in need.
- Supported the development of program materials and resources.
- Participated in team meetings to discuss service improvements.
- Collaborated with staff to create a welcoming environment for residents.
- Engaged with youth to understand their needs and concerns.
- Observed program activities to ensure adherence to guidelines.
- Created policies and procedures related to residential services programs.
- Assessed client needs through interviews or surveys and developed plans accordingly.
- Analyzed data from program evaluations to identify areas of improvement.
- Drafted reports summarizing key findings from program evaluations for senior leadership review.
- Researched best practices for residential services programs and implemented changes as needed.
- Resolved conflicts among team members by using effective problem-solving techniques.
- Ensured all personnel records were up-to-date according to applicable laws or regulations.
- Provided guidance and support to direct reports in the implementation of program goals.
- Monitored service quality and ensured compliance with regulations.
- Coordinated trainings for staff on new initiatives or updates to existing processes.
- Conducted regular staff meetings to ensure program objectives were met.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Recruited, interviewed, and hired volunteers and staff.
- Implemented and evaluated staff, volunteer or training programs.
Education
Level 2 Certificate - French
NBCC
Miraimichi, NB 04.2000 - 06.2001
Bachelor of Arts - Clinical Psychology
ST Thomas University
Fredericton, NB 09.1995 - 04.2000
Certificate - Clerk Typist
NBCC
Miramichi, New Brunswick 08.1985 - 05.1986
Skills
- Positive working relationships
- Training and mentoring
- Payroll procedure oversight
- Site inspections
- Staff performance assessments
- Facility management
- Client advocacy
- New staff orientation
- Resident support
- Written and verbal communication
- Analytical thinking
- Professionalism
- Task prioritization
- Certified in CPR/AED
- Problem-solving aptitude
- Program development
- Client needs assessments
- Teamwork and collaboration
- Goal setting
- Continuous improvement
- Multitasking Abilities
- Decision-making
- Organizational skills
- Relationship building
- Policy development
- Crisis intervention
- Generate reports
- Adaptability and flexibility
- Written communication
- Staff supervision
Certification
Women in Management, LMI
First Aid/ CPR
Safe Talk
NVCI
Trauma Informed Care
Computer Literate
Timeline
Program Manager of Residential Services
Miramichi Youth First
04.2026 - Current
Level 2 Certificate - French
NBCC
04.2000 - 06.2001
Bachelor of Arts - Clinical Psychology
ST Thomas University
09.1995 - 04.2000
Certificate - Clerk Typist
NBCC
08.1985 - 05.1986