Justine Davies
Vancouver,CA
Summary
Proven leader in facility management, adept at fostering positive tenant relations and enhancing operational efficiency at Atira Property Management Inc. Skilled in site inspections and staff performance assessments, I excel in creating collaborative environments that boost team productivity. Committed Residential Program Manager with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Atira Property Management Inc.
02.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
- Organized regular staff meetings to ensure clear communication among team members regarding property management tasks and goals.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Assisted in the hiring process for new team members by conducting interviews and evaluating applicant qualifications against role requirements.
- Streamlined rent collection process, improving on-time payments from tenants.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Housekeeping Manager
Ramada Hotel
06.2018 - 01.2019
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of [16] housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Increased employee performance through effective supervision and training.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
Maintenance Supervisor
AYW Maintenance
10.2015 - 12.2017
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Supervised 8 employees and scheduled shifts.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Organized ongoing maintenance schedules to boost system performance.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
Graduate Certificate - Office Administration/Medical Office Assistant
Sprott Shaw Community College
Maple Ridge, Canada07.2000
Skills
- Resident support
- Facility Management
- Positive working relationships
- New staff orientation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Decision-Making
- Reliability
- Professionalism
- Team building
- Proficient in Yardie, Word, Excel, UKG
Languages
English
Professional Working
Certification
Non Violent Crisis Intervention
Whimis
Occupational First Aid
Food safe
BC Housing Connections
Navagating Challenging Conversations
Building Fire Safety
WCB Incident Investigations
Noloxone Training
Security
Timeline
Program Manager of Residential Services
Atira Property Management Inc.
02.2019 - Current
Housekeeping Manager
Ramada Hotel
06.2018 - 01.2019
Maintenance Supervisor
AYW Maintenance
10.2015 - 12.2017
Graduate Certificate - Office Administration/Medical Office Assistant
Sprott Shaw Community College
Non Violent Crisis Intervention
Whimis
Occupational First Aid
Food safe
BC Housing Connections
Navagating Challenging Conversations
Building Fire Safety
WCB Incident Investigations
Noloxone Training
Security
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