Marco Cascone
Woodbridge,ON
Summary
Highly motivated professional with a background in customer service and retail sales, eager to apply my skills to a golf course setting. Skilled in delivering exceptional service, understanding golf products, and exceeding sales goals through effective communication and personalized recommendations. Known for problem-solving and improving the guest experience, fostering customer loyalty and repeat business. Also contributed to enhancing store layout for better product visibility and smoother customer flow, resulting in higher customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Hardware
Woodbridge, Ontario
09.2021 - Current
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Documented arrival and condition of goods, noting any damages for claims processing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Education
BBA - Business Administration
Schulich School of Business
Toronto, ON04-2028
Skills
- Customer Service Experience
- Attention to Detail
- Knowledge of Golf or Sports Enthusiasm
- Teamwork and Collaboration
- Time Management
- Problem-Solving Skills
- Organized
- Communication Skills
- Physical Stamina and Outdoor Work Experience
- Technical Skills (Point of Sale Systems, computer skills)
- Flexibility and Availability
Affiliations
- Golf
- Hockey
- Soccer
- Fitness Training
- York Finance Club
Accomplishments
- Senior golf team
- Black belt in taekwondo
- High school principles list
- Recipient of "Most Dedicated Player" on my 2023 hockey team
- Recognized as 'Employee of the Month' for consistently providing exceptional customer service and maintaining a high guest satisfaction
Timeline
Sales Associate
Home Hardware
09.2021 - Current
BBA - Business Administration
Schulich School of Business
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