Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Morgan Gresham

San Diego,CA

Summary

Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.

Overview

7
7
years of professional experience

Work History

Sales Associate

Spirit Halloween LLC
10.2018 - 11.2021
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using POS system, reducing checkout time.
  • Maintained merchandise displays, ensuring compliance with visual standards.

Sushi Town
11.2019 - 06.2020
  • Operated point-of-sale systems efficiently to process customer transactions accurately.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.

Crew Member

Chipotle
06.2020 - 08.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Prepared and served high-quality food items to customers with attention to detail.
  • Maintained cleanliness and organization of work areas in compliance with health standards.
  • Operated point-of-sale systems efficiently to process customer transactions accurately.
  • Followed safety protocols diligently to ensure a secure environment for staff and guests.

Seasonal Worker

Bath and Body Works, Limited Brands
10.2021 - 01.2022
  • Collaborated with team members to maintain safety standards and improve operational efficiency.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.

Sales Associate

Sally's Beauty Supply
01.2022 - 08.2023
  • Contributed to inventory management by tracking stock levels and restocking items.
  • Collaborated with team members to achieve daily sales goals and objectives.
  • Conducted regular audits of sales floor presentation, ensuring optimal organization and cleanliness.

Lead Cashier

Ulta Beauty Inc.
04.2023 - 08.2024
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

MAC Specialty Artist

Ulta Beauty Inc.
08.2024 - Current
  • Created and executed innovative makeup looks for diverse clientele, enhancing customer satisfaction.
  • Developed personalized beauty consultations, building strong client relationships and loyalty.
  • Analyzed market trends to inform styling choices and improve service offerings consistently.
  • Enhanced in-store experience by demonstrating products and providing expert advice during events.
  • Implemented efficient inventory management practices, ensuring optimal stock levels of beauty products.

Education

High School Graduate -

Westview High School
Portland, Oregon
06-2020

Associate of Arts And Sciences - Anthropology

Palomar College
San Marcos, CA
05-2025

Skills

  • Teamwork and cooperation
  • Client relationships
  • Customer service experience
  • Retail experience
  • Waitressing experience
  • Working in a fast-paced environment
  • Training and coaching
  • Customer assistance
  • Point of sale operation
  • Cash handling
  • Workplace safety
  • Visual merchandising

Languages

American Sign Language
Professional Working

Timeline

MAC Specialty Artist

Ulta Beauty Inc.
08.2024 - Current

Lead Cashier

Ulta Beauty Inc.
04.2023 - 08.2024

Sales Associate

Sally's Beauty Supply
01.2022 - 08.2023

Seasonal Worker

Bath and Body Works, Limited Brands
10.2021 - 01.2022

Crew Member

Chipotle
06.2020 - 08.2021

Sushi Town
11.2019 - 06.2020

Sales Associate

Spirit Halloween LLC
10.2018 - 11.2021

High School Graduate -

Westview High School

Associate of Arts And Sciences - Anthropology

Palomar College

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Morgan Gresham