James Garcia
Hercules
Summary
Dynamic and motivated recent graduate with extensive sales and customer service experience, including roles at Nordstrom and Starbucks. Proven ability to connect with customers and consistently deliver exceptional service in fast-paced environments. Passionate athlete with a background in marathon running and martial arts, showcasing dedication and discipline. Outgoing and outspoken, with a strong drive to achieve goals and efficiently complete tasks. Eager to leverage skills and experiences in a professional setting to contribute to team success.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nordstrom
05.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Service Team Member
Lean Feast
09.2021 - 02.2022
- Received orders from customers and input into order management system.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
Barista
Starbucks
02.2020 - 04.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Front Desk / Salesman
Hercules Fitness
01.2018 - 02.2020
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
Education
Bachelor of Arts - Business Management
San Jose State University
San Jose, CA05-2024
AA - Business
Contra Costa College
High School Diploma -
Saint Marys College High School, Saint Mary's College High School
Skills
- Sales Experience
- Customer Service Experience
- Hardworking and Dedicated
- Ability to Work in a Team
- Mixed Martial Art's Experience (4 years)
- Marathon Participant
- Reliable and punctual
- Flexible Schedule
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Nordstrom
05.2023 - 07.2024
Food Service Team Member
Lean Feast
09.2021 - 02.2022
Barista
Starbucks
02.2020 - 04.2021
Front Desk / Salesman
Hercules Fitness
01.2018 - 02.2020
AA - Business
Contra Costa College
Bachelor of Arts - Business Management
San Jose State University
High School Diploma -
Saint Marys College High School, Saint Mary's College High School
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