Marcia Bowler
Red Deer,Alberta
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Town of Sylvan Lake
Sylvan Lake
06.2021 - Current
- Answer phone calls, front counter inquiries, deal with members of the public, taking complaints and concerns, conflict resolution.
- Respond effectively to sensitive inquiries or complaints.
- Process municipal tags and provincial tickets. This includes data-entering, tracking, filing and updating tickets in our databases. Tracking life-cycle of tags and tickets, including payments.
- Perform complaint dispatching via radio and phone to appropriate officers
- Update office policies
- HotSpot (paid parking vendor)/Town of Sylvan Lake Liaison
- Support/assist Town of Sylvan Lake departments and Sylvan Lake Residents with HotSpot Administration
- Provide information to general public regarding Municipal Bylaws and policies
- Receive, review and reply to parking appeals as the Parking Adjudicator
- Commission varies documents
- Process vehicle-for-hire applications
- Provide Support/training to Seasonal Bylaw Officers, instruct them how to use HotSpot Enforcement App
- Organize and keep stock of Officer Equipment/uniform inventory
- Create spreadsheets in Microsoft Excel for record-keeping and reporting.
- Work effectively with other organizations and agencies in and around Sylvan Lake ( Annual Auction)
- Receive payment at front counter for Criminal Record Check services supplied by RCMP
Administration Assistant
Early Childhood Ministries CrossRoads Church
Red Deer, Alberta
01.2012 - Current
- Generate and monitor 200+ volunteer files including reference follow up, interviews and criminal record checks
- Create Volunteer Teams, Train & Communicate with volunteers
- Utilize database software (Planning Centre)
- Schedule 100+ volunteers per month
- Directly supervise 25 volunteers weekly
- Facilitate workshops (15-100 people)
- Work daily with MS word, MS Excel, MS Outlook
- Communicate and support volunteers with social media including; Facebook, email and Planning Centre on a weekly basis
- Welcome new families on Sunday Mornings
- Help new families navigate our KidCheck programs.
Contract Transcriber
Self
High Prairie, Alberta
01.2004 - 01.2009
- Transcription services provided to Law Office
- Transcription services provided to the Royal Canadian Mounted Police.
Office Manager
Royal Canadian Mounted Police
Assumption, Alberta
01.1999 - 01.2003
- Supervise level 3 position
- Provincial Court/RCMP Liaison
- Accounts Payable
- Data entry on Federal police programs
- Answer phones, police radio and front counter
- General administrative duties
- Organize annual RCMP Regimental ball.
Detachment Clerk
Royal Canadian Mounted Police
Assumption, Alberta
01.1996 - 01.1999
- General administrative duties
- Data entry on Federal Police programs
- Draft court documents
- Answered front counter, telephones and police radio.
Education
Bachelor of Arts - 3/4 years complete
University of Alberta
01.1996
Skills
- Administrative duties
- Data entry
- Database software
- MS Excel
- Smart Squad
- Omnigo
- APIS
- Office
- MS Outlook
- MS word
- Radio
- Transcription
- Workshops
- Interpersonal skills
- Conflict resolution
References
References Available on request
Timeline
Administrative Assistant
Town of Sylvan Lake
06.2021 - Current
Administration Assistant
Early Childhood Ministries CrossRoads Church
01.2012 - Current
Contract Transcriber
Self
01.2004 - 01.2009
Office Manager
Royal Canadian Mounted Police
01.1999 - 01.2003
Detachment Clerk
Royal Canadian Mounted Police
01.1996 - 01.1999
Bachelor of Arts - 3/4 years complete
University of Alberta
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