Catarina Neves Novo
Toronto,ON
Summary
Responsible and detail-oriented Sales Associate and Administrative Coordinator with 3+ years' experience in Administrative Support, including reports, reconciling budgets and expenses, invoices, and Retail Sales. Excels in multidisciplinary facets of Customer Service with cross-functional teams, ready to apply transferable skills to establish and maintain protocols and procedures for organizational innovation and growth.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Junctionwest Dental
02.2020 - 03.2023
- Investigate overdue accounts and generate account payable reports, using organization and time management skills to process information and input data with accuracy and strong decision-making
- Coach and mentored 20+ new team members on office protocols and journal entries, building cohesion and boosting performance using team-centered and interpersonal communication skills
- Handle 300+ claims per month, accurately documenting data and inputting statements in timely manner while improving revenue for provider by appealing to denied claims
- Oversee record management for over 500+ patients per month, digitizing all paper records to online system
- Assisted coworkers and staff members with front desk operations for busy dental clinic on daily basis.
- Directed 3 phone lines and facilitated over 20+ calls per day with patients
- Created library of standard operating procedures, FAQs and best practices to optimize team efficiency
- Warmly welcomed 30+ patients per shift, coordinated check-ins and collected insurance
- Maintained organized, clean, professional work space and waiting area
- Provided excellent customer service with helpful and friendly attitude
- Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Sales Associate
Peoples Jewellers
10.2019 - 02.2020
- Facilitated submission of completed paperwork for 100+ customers, supporting loyalty programs while consulting with customers to understand needs, define expectations, and discuss budgets
- Configured stock on store floor, organizing sales areas and maintaining displays while monitoring inventorymanagement and ensuring orderly, well-stocked cases
- Educated clientele on product and service offerings, leading with positive and outgoing attitude alongside genuine customer service orientation in order to boost sales
Waiter
Caledonia Bakery & Pastry
08.2017 - 06.2019
- Performed opening and closing duties for store serving 500+ customers per week, handling cash using attention to detail and accuracy
- Coached 15+ new employees on proper food handling, guest expectations, cash register operation, stock procedures, and customer service, maximizing team performance and company culture
- Conducted inspections on incoming supplies, demonstrating initiative and follow-through by verifying conformance with materials specifications and quality standards
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
St. Mary Catholic Academy Secondary School
Toronto, ON06.2018
Skills
- Administrative Support
- Performance Improvement
- Phone Call Answering
- Senior Leadership Support
- Microsoft Office
- Back Office Operations
- Training and Development
- Employee Training
- AR/AP
- Administrative Duties
- Service Scheduling
Certification
- WHIMS 2015 Training Program
- PSHSA Health and Safety Representative Basic Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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