Marcela De Las Casas
Ottawa,Ontario
Summary
Hardworking Bartender/Waitress with experience. Committed to upholding highest standards of customer service and safe food handling practices. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Pour Boy Pub
09.2022 - 01.2024
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Sales Associate
Bath And Body Works, Limited Brands
06.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Line Cook
Burrito Gringo
08.2021 - 03.2022
- Improved overall store cleanliness through diligent maintenance of food preparation areas and dining spaces.
- Collaborated with team members to maintain a positive work environment, fostering strong communication and teamwork among staff.
- Achieved consistent food quality standards by adhering to strict company guidelines and recipes during meal preparation.
- Maintained proper food safety practices by consistently monitoring product temperatures and sanitizing work surfaces according to regulations.
Education
Bachelor of Science - Psychology
Carleton University
Ottawa, ON04.2026
High School Diploma -
St Pius X Catholic High School
Ottawa, ON06.2022
Skills
- Dining Area Maintenance
- Safe Food Handling
- Guest Relations Management
- Beverage Preparation
- Health Codes Compliance
- Menu Memorization
- Customer Needs Assessment
- Order Processing
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Certification
Smart Serve Certified
Food Handlers Certification
Timeline
Waitress/Bartender
Pour Boy Pub
09.2022 - 01.2024
Sales Associate
Bath And Body Works, Limited Brands
06.2022 - 08.2022
Line Cook
Burrito Gringo
08.2021 - 03.2022
Bachelor of Science - Psychology
Carleton University
High School Diploma -
St Pius X Catholic High School
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