Kimia Afshar
Toronto
Summary
Proven expertise in dining area maintenance and a knack for upselling, demonstrated through a significant sales increase at North Restaurant. Excelled in maintaining customer satisfaction and managing high-pressure situations with poise. Skilled in food presentation and promoting a positive dining experience, leveraging both hard and soft skills to enhance service quality.
Overview
12
12
years of professional experience
Work History
Waitress/Bartender
Thornhill Pub
02.2018 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Gilaneh Restaurant
03.2014 - 02.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Waitress
North Restaurant
01.2013 - 02.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
J.D. - Law
University of Leeds
Leeds, England06-2023
Skills
- Dining area maintenance
- Order delivery
- Food presentation
- Item promotion
Languages
English
Native or Bilingual
French
Limited Working
Persian
Native or Bilingual
Timeline
Waitress/Bartender
Thornhill Pub
02.2018 - Current
Waitress
Gilaneh Restaurant
03.2014 - 02.2018
Waitress
North Restaurant
01.2013 - 02.2014
J.D. - Law
University of Leeds
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