Marc Gervais
Red Deer,AB
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Data driven approaches to problems by using analytical tools and methods.
Overview
17
17
years of professional experience
Work History
Institutional Research Manager
Red Deer Polytechnic
2023.08 - Current
- Managed and motivated 5 remote employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Data Analyst
Red Deer Polytechnic
2023.02 - 2023.07
- Authored, tested and deployed reports in Cognos Analytics
- Led external reporting projects
- Functional lead for implementing a new Data Warehouse for the Institution
- Utilized data visualization tools to effectively communicate business insights
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Participated in requirements meetings to understand business needs.
- Empowered end-users with self-service reporting capabilities through careful design considerations and user-friendly interfaces in the deployed solutions.
Business and Reporting Analyst
Red Deer Polytechnic
2018.07 - 2023.02
- Led project for implementing institutional reporting system (IBM Cognos Analytics)
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Optimized database performance by identifying bottlenecks and implementing necessary changes.
- Contributed to a positive work environment by actively participating in team meetings and offering valuable input during brainstorming sessions.
Admission and Registration Specialist
Red Deer Polytechnic
2013.04 - 2018.07
- Coordinated workload, training, and processes in the Office of the Registrar
- Managed institutional government reporting of applicant and enrollment data
- Trained and supported users on new reporting software
- Conducted internal reporting and analysis using multiple tools
- Identified efficiencies and supported strategic planning through data analysis.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Scheduling Coordinator
Red Deer Polytechnic
2017.11 - 2018.06
- Effectively coordinated and managed the scheduling process with office peers using Infosilem Enterprise and Infosilem Campus
- Conducted data analysis and generated reports to support informed decision-making.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Student Information System Coordinator (0.2 FTE)
Red Deer Polytechnic
2014.07 - 2016.05
- Managed employee access to database systems
- Provided internal support and training for Red Deer Polytechnic's Enterprise Resource Planning software (Ellucian Banner).
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Student Services Assistant
Red Deer Polytechnic
2009.04 - 2013.07
- Delivered frontline support to students, providing exceptional service
- Processed applications for programs and assisted in student program registration.
- Enhanced student satisfaction by providing timely and accurate information on services and resources.
- Served as liaison between students, faculty members, advisors and other stakeholders within the institution to resolve issues and promote effective communication channels.
Operations Manager
Convergys Canada
2007.01 - 2008.02
- Effectively managed site operations for esteemed clients, including AT&T and Cingular Wireless
- Demonstrated strong leadership in delivering superior customer service and surpassing national metrics
- Provided coaching and guidance to Team Leaders and their teams to consistently exceed client service levels
- Utilized in-depth analysis of report metrics to drive performance improvements within the center and benchmark against other centers across North America.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
Certificate in Business Analysis -
University of Calgary
Calgary, AB03.2025
Certificate in Business Intelligence and Analytics -
University of Calgary
Calgary, AB12.2024
Business Administration Diploma -
Red Deer Polytechnic
Red Deer, AB12.2016
Crucial Conversations -
Red Deer College
Red Deer02.2013
Management Certificate -
Red Deer Polytechnic
Red Deer06.2011
Leadership Training -
Convergys
Red Deer12.2004
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Operations Management
- Project Management
- Data Visualization and Presentations
- Data Analysis
- SQL Databases
References
Kim McCallister, Red Deer Polytechnic
- (403) 392-7228
- mccall2@telus.net
- Project Manager at Red Deer Polytechnic for several years
Katelyn Ruiz, Red Deer Polytechnic
- Acting Executive Director of Institutional Planning at Red Deer Polytechnic
- (587) 877-0863
- ruiz.katelyn@gmail.com
Languages
English
Native or Bilingual
Timeline
Institutional Research Manager
Red Deer Polytechnic
2023.08 - Current
Data Analyst
Red Deer Polytechnic
2023.02 - 2023.07
Business and Reporting Analyst
Red Deer Polytechnic
2018.07 - 2023.02
Scheduling Coordinator
Red Deer Polytechnic
2017.11 - 2018.06
Student Information System Coordinator (0.2 FTE)
Red Deer Polytechnic
2014.07 - 2016.05
Admission and Registration Specialist
Red Deer Polytechnic
2013.04 - 2018.07
Student Services Assistant
Red Deer Polytechnic
2009.04 - 2013.07
Operations Manager
Convergys Canada
2007.01 - 2008.02
Certificate in Business Analysis -
University of Calgary
Certificate in Business Intelligence and Analytics -
University of Calgary
Business Administration Diploma -
Red Deer Polytechnic
Crucial Conversations -
Red Deer College
Management Certificate -
Red Deer Polytechnic
Leadership Training -
Convergys
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