Manya Srivastav
Peterborough,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Bartender , Server
Holiday Inn Mumbai
04.2022 - 10.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Special Events Manager
Grand Hyatt Mumbai Hotel
02.2020 - 04.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Housekeeping Assistant
Radisson Blu Hotels & Resorts
03.2018 - 11.2020
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeping Supervisor
The Lalit Chandigarh
01.2017 - 12.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
High School Diploma -
Gianjyoti Global School
India ( Punjab )05.2023
Skills
- Attention to Detail
- Work Prioritization
- Customer Service
- Routine Inspections
- Verbal Communication
- Flexible and Adaptable
- Team Management
- Organizational Skills
- Task Prioritization
Timeline
Bartender , Server
Holiday Inn Mumbai
04.2022 - 10.2023
Special Events Manager
Grand Hyatt Mumbai Hotel
02.2020 - 04.2022
Housekeeping Assistant
Radisson Blu Hotels & Resorts
03.2018 - 11.2020
Housekeeping Supervisor
The Lalit Chandigarh
01.2017 - 12.2018
High School Diploma -
Gianjyoti Global School
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