Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crissy Solano

Ontario

Summary

Dynamic fine dining server with extensive experience at The Magic Lamp Inn, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in cash handling and maintaining health and safety compliance, ensuring a seamless dining experience for all patrons.

Overview

3
3
years of professional experience

Work History

Server/Bartender/Banquet Server

Via Verde Country Club
San Dimas
10.2024 - 09.2025
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Cleansed glasses with sanitizing solution after each use.
  • Collected and organized daily till totals and tips.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Poured wine, beer, and cocktails for patrons.
  • Performed opening and closing duties including restocking supplies.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Carried trays of food items from kitchen to dining areas.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Stocked service stations with ice, napkins and straws.
  • Removed trays and stacked dishes for return to kitchen after finished meals.

Fine Dining Server

The Magic Lamp Inn
Rancho Cucamonga
09.2024 - 06.2025
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Prepared drinks for customers according to recipes or special orders.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Replenished water glasses throughout the meal period as needed.
  • Assisted other servers with table bussing during peak periods.
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
  • Checked identification when necessary for age restricted products or services.
  • Demonstrated superior product knowledge by accurately describing menu items to guests.
  • Promoted specials or upcoming events within the restaurant.
  • Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Followed up with guests after their meal experience to ensure satisfaction was achieved.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Filled condiments and napkin containers during slack periods.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Host/Server

The Back Abbey
Upland
09.2022 - 02.2023
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Provided excellent customer service by anticipating customer needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Greeted guests upon arrival and provided them with menus.
  • Assisted servers in seating guests by escorting them to their tables.
  • Inspected dining areas for any damages or defects.
  • Took reservations over phone and in person.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Assisted staff by serving food and beverages or bussing tables.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

CIS Computer Information Specialist - Computer Information Specialist

Watterson College
Pasadena
09-2008

Skills

  • Order accuracy
  • Customer service
  • Cash handling
  • Time management
  • Health and safety compliance
  • Effective communication
  • Attention to detail
  • Multitasking
  • Tableside etiquette
  • Upscale dining expertise
  • Fine dining experience
  • Patience and empathy
  • Detail-oriented
  • Food safety training
  • Exceptional customer service
  • Excellent communication
  • Cool under pressure
  • Transactions and cash handling
  • Courteous phone demeanor
  • Organizational skills
  • Food service

Timeline

Server/Bartender/Banquet Server

Via Verde Country Club
10.2024 - 09.2025

Fine Dining Server

The Magic Lamp Inn
09.2024 - 06.2025

Host/Server

The Back Abbey
09.2022 - 02.2023

CIS Computer Information Specialist - Computer Information Specialist

Watterson College

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Crissy Solano