Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Manveer DHALIWAL

MILTON,ON

Summary

Dynamic professional with a proven track record at Shoppers Drug Mart, excelling in leadership and customer service. Skilled in retail operations and inventory management, I effectively trained teams to enhance performance and achieve sales targets. Fluent in English, Punjabi, and Hindi, I thrive in fast-paced environments, ensuring exceptional customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Supervisor

Shoppers Drug Mart
Burlington, Ontario
03.2022 - 01.2025
  • Supervised daily retail store operations, ensuring customer satisfaction and efficient store performance.
  • Managed inventory, including stock replenishment, product organization, and maintenance of accurate inventory records.
  • Trained, developed, and motivated staff, fostering a team environment focused on delivering exceptional customer service.
  • Ensured compliance with company policies and procedures, including health and safety regulations.
  • Addressed customer inquiries, complaints, and issues, providing solutions to enhance customer experience.
  • Coordinated employee schedules and managed shifts to ensure optimal coverage during peak hours.
  • Collaborated with management to achieve sales targets and improve store performance.

Customer Service Representative

Rapid Express
Milton, Ontario
01.2021 - 12.2024
  • Served as primary contact for customers, resolving delivery issues and tracking shipments.
  • Coordinated with logistics teams to ensure timely and accurate deliveries.
  • Managed customer complaints, delivering prompt resolutions to maintain satisfaction.
  • Maintained detailed records of customer interactions and order statuses.
  • Collaborated with logistics teams to enhance operational efficiency and client communication.
  • Provided timely updates to customers regarding shipment status and delivery schedules.

Team Leader Manager

NOVA PACK
Brampton, Ontario
03.2014 - 07.2019
  • Led team to achieve daily production goals, boosting overall efficiency and performance.
  • Conducted regular quality control checks to ensure compliance with company standards.
  • Trained and mentored new team members on safety procedures and job responsibilities.
  • Oversaw employee performance, resolving conflicts while providing constructive feedback.
  • Maintained accurate records in company databases with timely updates.
  • Ensured a clean and safe working environment in accordance with health regulations.
  • Collaborated with various departments to enhance processes and meet project deadlines.

After School Program Coordinator

CHANDIGARH BAPTIST SCHOOL
Chandigarh , India
01.2007 - 01.2009
  • Established a safe, welcoming environment for children to promote personal and academic growth.
  • Coordinated educational and recreational activities to enhance children's development.
  • Assisted with daily activities including eating, dressing, and hygiene maintenance.
  • Cultivated strong relationships with parents through regular updates on children's progress.
  • Organized field trips and events, ensuring safety and enjoyment for all participants.

Education

Bachelor of Arts - Arts

Chandigarh University
Chandigarh

Skills

  • Microsoft Office Suite proficiency
  • Leadership and team management
  • Retail and logistics operations
  • Customer service and problem-solving
  • Fluency in English, Punjabi, and Hindi

Certification

  • Standard First Aid / CPR

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Supervisor

Shoppers Drug Mart
03.2022 - 01.2025

Customer Service Representative

Rapid Express
01.2021 - 12.2024

Team Leader Manager

NOVA PACK
03.2014 - 07.2019

After School Program Coordinator

CHANDIGARH BAPTIST SCHOOL
01.2007 - 01.2009

Bachelor of Arts - Arts

Chandigarh University

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Manveer DHALIWAL