Manuela Lukowski
Calgary,AB
Overview
24
24
years of professional experience
1
1
Certification
Work History
Site Manager
Canadian Red Cross
01.2021 - 07.2021
- In field managemenet in Victoria,BC largest mass vaccination clinic with 50 deployed employees and 75 local
- Providing non- clinical support vaccination to 1300 people per day with a total of 40,000 vaccinations administered under my managmeent
- Train and coordinate the new hires of CRC on-site support aide team with proper training sessions and staff scheduling
- Plan the site activities and ensure qualified support in emergency response
- Maintain the document and record on the performance of the service delivery and safety standards
- Experience on the CRC systems and technology related crisis and emergency management
- Achieving 100% rate on positive feedbacks from both employees and people
- Maintained records and logs of work performed and materials and equipment used.
Team Leader
Federal Isolation, Canadian Red Cross
01.2020 - 12.2021
- Managed the daily communication and reporting to, , Public Health
- Agency of Canada, and supervisor for the Commissionaire
- Maintained 100% accuracy in client and site information meeting the needs of the team
- Planned and updated current policies on site specific procedures such as PPE education, red zone, green zone quick reference guides and emergency protocols
- Supervised and trained new staff on COVID-19 procedures and maintained a safe area
- Responded to alarms, emergency calls or incidents related to travelers or agencies on-site
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Deputy Operation Manager
Canadian Red Cross
01.2021 - Current
- For Northern BC – mass vaccination clinics,, static clinics, mobile clinics, drive thru and pop-up clinics within Indigenous communities within remote and rural settings
- Served as temporary DOM for Interior Health and Vancouver Island Health Authority
- Intern role of head of operation during his vacation time and my duties overseeing financial budgeting, staffing related matters and closure of the operation
- Organize, coordinate, and align services to provide non-clinical support for COVID-19 as a key liaison for external agencies and government networks
- Ensure operational plans are implemented while monitoring budgets
- Document thoroughly all interactions with all partners to ensure case notes are maintained and aligned with CRC data governance policy
- Provide leadership and direction to Site teams, Virtual Operations, System to ensure consistent and coherent direction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Operator Dispatcher
Cenovus Energy
01.2019 - 01.2020
- Managed about 75 calls daily with appropriate response
- Initiated route dispatch calls to police and fire departments as appropriate
- Implemented a system of maintaining high customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner
- Supported the team by proper troubleshooting of system issues, maintaining security and confidentiality of all incident logs and equipment
- Developed the process to act independently and manage the fast-paced environment
Union steward
Union Steward, Union
01.2015 - 01.2018
- Amongst the 5 selected for Rockyview General Hospital
- Managed to provide proper guidance to employees regarding contract and policy interpretation, procedures, and activities
- Implemented a process for comprehensive understanding of rights and labor laws
- Maintained a strong union advocacy and representation abilities
Licensed Practical Nurse
Rockyview General Hospital
01.2003 - 01.2018
- Trained new nurses in proper techniques, care standards, operational procedures, optimized safety protocols and mentored nursing students in final practicum
- Collaborated with physicians, social workers, therapist, nutritionists, and case managers to develop and implement individualized care plans and documented all patient interactions and interventions
- Supported patients and families by providing appropriate information about effective treatment options, at-home care strategies and enhancing long-term outcomes
- Managed to work with diverse individuals and established a stress-free environment to homeless individuals, families in crisis and Indifgenious community.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Education
Bachelor - Governance, Law and Management Enrolled
Athabasca University
Diploma - Criminal Justice
Bow Valley College
2020
Diploma - undefined
Bow Valley College
2003
Skills
- HIGHLIGHTS OF QUALIFICATION
- 18 months to present role of Deputy Operation Manager for Northern British Colombia
- 1 year of experience as Team Leader and Operator dispatcher in the emergency
- Management field
- 15 years of experience as Licensed Practical Nurse in acute internal medicine, focus on
- Training new hires, implementing high safety standards in the hospital environment while
- Working the complex care plans and vulnerable sector of our communities
- Experience in managing teams, planning, coordination services, with clear communication
- In executing plans
- Experience in implanting innovative ideas to support the fast-paced environment
- Project Development
Certification
Certified in Psychological First Aid, First Aid, CPR, AED and Narcan administration, CPR, AED, First Aid and Narcan administration
Neuroscience and Internal Medicine
Detox
Non-violent Crisis Intervention
Suicide Intervention, Prevention and
Management
Harm Reduction
Trauma Informed
Alcohol and Substance Abuse
Psychological First Aid
Alberta Security License
Contact Tracing Certification
Timeline
Site Manager
Canadian Red Cross
01.2021 - 07.2021
Deputy Operation Manager
Canadian Red Cross
01.2021 - Current
Team Leader
Federal Isolation, Canadian Red Cross
01.2020 - 12.2021
Operator Dispatcher
Cenovus Energy
01.2019 - 01.2020
Union steward
Union Steward, Union
01.2015 - 01.2018
Licensed Practical Nurse
Rockyview General Hospital
01.2003 - 01.2018
Bachelor - Governance, Law and Management Enrolled
Athabasca University
Diploma - Criminal Justice
Bow Valley College
Diploma - undefined
Bow Valley College
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